资源描述：
《交流(著名讲师).doc》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、BasicBusinessCommunication:7Self-TestQuestionstoFreshenYourCommunicationSkillsEffectivemanagersunderstandbasicbusinesscommunication.It'snotaboutwhizzy(高科技的；overlyflashy;morestylethansubstance.Usuallyappliedtowebsitesorapplications)powerpointslidesorwordyreports.Effectivebusinesscommunicationisaboutb
2、eingunderstood.Askyourselfthese7BasicBusinesscommunicationquestionstofreshenupyourcommunicationskills.1.Who'sMyAudience?Aretheyyoung,old,manyorfew?What'stheirbackground?Theireducationlevel?Theirinterestinthesubject?Knowingyouraudiencewillanswermanyquestionsaboutthebestmethodforcommunicatingwiththem.
3、2.WhatRelationshipDoIHaveWithThem?Haveyoucommunicatedbeforeoristhisafirsttime?Isthereany"baggage"（行李；过时的观念；intangiblethings(asfeelings,circumstances,orbeliefs)thatgetintheway）thatmaycomplicateyourmessage?Whatcanyoudotobuild,thenmaintaintherelationship?3.What'sMyIntention?Peoplearem
4、orelikelytorespondtoyourcommunicationiftheyhaveaclearunderstandingofwhatyouwantfromthem.Knowwhatyouwantfromthecommunicationbeforeyoubeginandyou'llbemoresuccessful.4.HowShouldICommunicatewiththem?Email,inperson,byphone,voice-mail,text,fax,mail,cards,onlinechat,forums,flip-charts,leaflets,townhallmeet
5、ings,skiplevelmeetings（召开越级会议）-thelistisendless.Youneedtochoosetherightmediumforcommunication,andmaybeevenuseacombination,togetyourmessageacrossclearly.5.WhatBarriersToUnderstandingExist?Arethereanyphysicalormentalbarrierstounderstanding,suchasdeafness,poorsightorability?Aretherelanguageorculturaldi
6、fferences?Doallinvolvedhavethesametechnicalhardware,softwareandability?Howseniororjuniorarethepeoplewithintheorganisation?Everythingisgibberishunlessyouspeakgibberishtoo.6.HaveYouUsedPlainEnglish?Whyuse100wordswhen10orevenonewoulddo.Here'sagreatresourcetokeepyouright-thecampaignforPlainEnglish.Indee
7、d,doyouneedlanguageatall-wouldapictureordiagrambemoreeffective?7.HowCanICheckUnderstanding?Clearcommunicationresultsinaction.Providingadditionalback-upcommunicationcanhelp-frequentlyaskedquestions,tel
