商务英语基础下 20.ppt

《商务英语基础下 20.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、Unit20ClaimandSettlementListeningSpeakingBusinessReadingGrammarPracticeExercisesHomeworkUnit20ClaimandSettlementListening（A)1.Thefaxsays800boxesofareoutdated.2.Doyoubringtheinspectioncertificate?3.Thisisourinspectioncertificate,there’snothingwronginquality.4.IthinkI’dbettermakeadetailedinvestigation

2、.5.Doyoumeanitisnotthegreenteabutthepackingthatisoutdated?Mr.Zhang:Goodmorning,Mr.Crick!Mr.Crick：Goodmorning,Mr.Zhang.Ithinkyoureceivedthefaxfromour1yesterday.Mr.ZhangYes.Thefaxsays800boxesofgreenteaareoutdated.Mr.Crick：Accordingtothe2wecan’taccepttheseoutdatedtea.Mr.Zhang:Doyoubringtheinspectioncer

3、tificate,Mr.Crick?Mr.Crick：Theinspectioncertificatewillbe3byfaxthedayaftertomorrow.Mr.Zhang：Thisisourinspectioncertificate,there’snothingwronginquality.Mr.Crick：Buthowcanyou4that800boxesareoutdated?Mr.Zhang：IthinkI’dbettermakeadetailedinvestigation.headquarterscontractsentexplainListening（B)(Thefoll

4、owingday)Mr.Zhang:Mr.Crick,theproblemhasbeen5.Mr.Crick：How?Mr.Zhang：Iwenttothefactoryand6theproblemwascausedbywrongpacking.Mr.Crick:Doyoumeanitisnotthegreenteabutthepackingthatisoutdated.Mr.Zhang：That’sright.Mr.Crick:Butwecan’tselltheseteawithoutdatedpacking,what’smore,thecustomerswill7usforthat.Mr.

5、Zhang：We’llpayforthefeesfor8theteaandsendyourcompanyanofficialdocumentforyourexplanationtothecustomers.Mr.Crick:Ihopethatthingswillbesmoothonmy9.Mr.Zhang:Iapologizedeeplyforthisthing,Mr.Paul.Mr.Crick:Thanksforyour10.settledfoundoutfinerepackingsidecooperationListening（C)Whenwasthefaxreceived?DoesMr.

6、Crickbringtheinspectioncertificate?Howmanyboxesarethoughttobeoutdated?Whatcausedtheproblem?Willtheteaberepacked?wrongpacking.800.No.Yesterday.Yes.Situation：Smith先生打电话给ABC公司，投诉上周收到的205号订单的货物发现有几箱破损，Lucy接电话与其商量解决的办法。（NowMr.SmithiscallingABCCompanyandwantstotellthemthatsomecartonsunderNo.205orderherece

7、ivedlastweekarebroken.Lucyanswersthequestionsandhelpstofindoutthemethodstothesolvethetrouble.）Thefollowingmaybeuseful:Somepartsaredamaged.Somecartonsarebroken.Thequalityisnotenoughnow.Canyousendussome