物流的一点资料.pdf

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1、THIRD-PARTYLOGISTICSResultsandFindingsofthe2003EighthAnnualStudyThird-PartyLogisticsStudyResultsandFindingsofthe2003EighthAnnualStudy1Participants:C.JohnLangleyJr.,Ph.D.,GeorgiaInstituteofTechnologyGaryR.Allen,CapGeminiErnst&YoungU.S.LLCMarkJ.Colombo,FedExCorporateServicesTab

2、leofContentsIntroduction...........................................................................................1StudyObjectivesandMethodology.....................................................1SummaryofKeyFindings.........................................................

3、...........5LogisticsOutsourcingPracticesinProfile..........................................83PLServiceOfferingsandCapabilities.............................................12ManagementandRelationshipIssues..............................................17CustomerValueFramework.

4、..............................................................24StrategicAssessment.........................................................................28Appendix:CapGeminiErnst&YoungAcceleratedSolutionsEnvironment(ASE)........................................31AboutthePar

5、ticipants........................................................................33ContactInformation............................................................................363PL:ResultsandFindingsofthe2003EighthAnnualStudyIntroductionThisreportpresentsthefindingsfromtheE

6、ighthAnnualThird-PartyLogisticsStudy.Thisstudyidentifiesandtrackskeytrendsandviewsofthethird-partylogistics(3PL)industryfromtheperspectivesofcustomerswhopurchaseanduse3PLservices.Overtheyears,thisstudyhasgrownintermsoftheregionalareasandindustriesexamined.Also,eachstudyhasatt

7、emptedtoaddresskeyissuesthatemergefromtimetotimerelevanttothelogisticsand3PLindustries.StudyObjectivesandMethodologyDuringthespringandsummerof2003,C.JohnLangleyJr.,Ph.D.,oftheGeorgiaInstituteofTechnology,withCapGeminiErnst&YoungU.S.LLC(CGE&Y)andFedExSupplyChainServicesInc.,co

8、nductedanextensivestudyaboutusing3PLservicesinNorthAmerica,WesternEu