龙岗区区长质量奖评定标准.doc

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1、龙岗区区长质量奖评定标准（等同采用2008年美国波多里奇国家质量奖卓越绩效准则）                龙岗区区长质量奖评定委员会  发布 二○○八年四月 23目录 P前言：组织简介P.1组织的概况P.2组织的挑战 2008类目和条目                                                          分值1领导                                                                            120 1.1高层领导   

2、                                                        701.2治理和社会责任                                                 502战略策划                                                                     852.1战略制定                                                             402.2战略展开  

3、                                                         453以顾客和市场为中心                                                853.1顾客和市场的了解                                            403.2顾客关系与满意                                                454测量、分析和知识管理                           

4、                904.1组织绩效的测量、分析和改进                       454.2信息、信息技术和知识的管理                       455以员工为本                                                               855.1员工契合度                                                       455.2员工环境                               

5、                          406过程管理                                                                   856.1工作系统设计                                                  356.2工作过程管理与改进                                       50  7结果                                                     

6、                      4507.1产品和服务结果                                               1007.2以顾客为中心的结果                                       707.3财务和市场结果                                              707.4以员工为本的结果                                           707.5过程有效性结果            

7、                                   707.6领导结果                                                          70总分                                                                       1,00023从组织简介开始的重要性：关于组织的简介十分重要，因为：·它是自我评价及撰写申请材料的最恰当的起点；·它有助于组织明确关键信息中可能存在的差距并聚焦于关键的绩效要求和结果；·评审员和

8、评委在开展评审工作，包括现场审核时，据此来了解申奖组织，了解申奖组织认为重要的那些方面（申奖组织将会被依据准则要求，对照在组织简介中描述的环境、关系、影响和挑战来进