欧洲空中客车飞机公司8D报告.doc

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1、AirbusOwner:WhoistheAirbuscoordinatingpersonDate:Whenthe8-Dwasinitiated.SupplierName:SupplierOwner:ProductName/PN:AircraftType:ReferenceNumber:CurrentStatusImmediateactionscomplete(Step4)PermanentActionsActionsdefined.(Step6defined,notimplemented)LongTermCorrectiveActionim

2、plemented.Monitoring/evaluatingeffectiveness.(Step6Implemented)LongTermCorrectiveActionconfirmedeffective.Problemclosed.(Step8Closed)BriefdescriptionoftheproblemWhatarethedifficulties(includedataandevidence)?Accuratelydescribetheproblemandgainacommonunderstandingofit.Doall

3、partiesagreethedefinitionandresultingimpact?Ifithasoccurredbefore,whatisthehistory?Whatisthecurrentprovedaveragelevelofnonconformance–attachdocumentationandKPI’sIfameasureofthetrendoftheproblemisnotalreadyavailablethenimplementonenow.Withoutthisinformationyoucannotjudgethe

4、effectofyouractions.Transfertheinformationobtainedintothissectionofthe8-D.atappropriateintervals.Whatisthespecification?Problemrecognition:ØEffect-Somethingresultingfromacause.ØCause-Somethingproducinganeffect.TheproblemstatementisafactualdescriptionofthePROBLEMEFFECTandis

5、justasimpledescriptionoftheSYMPTOMSWhyisthereanactiontotakeplace?Customerimpact,costimpact,safetyimpact.Doallpartiesagreethedefinitionandresultingimpact?Whendiditoccur?Whenistheproblemreporteddefective?Whenistheproblemrepaired?Whendoestheproblemoccur?Whoisconcernedwiththep

6、roblem?Whoisreportingtheproblem?Whoisrectifyingtheproblem?Whoistheproblemaffecting?Wheredotheytakeplace?WhereisitseenWheredoesitoriginateWherearealltheplaceswheretheeventtakesplace(shopfloor,services,machine,processstep,…)?Whereisitseen?Wheredoesitoriginate?Howdoweknowweha

7、veaproblem?Howistheproblemrectified?Howfrequentlyistheproblemexperienced?Howistheeffectoftheproblembeingmeasured?Howistheproblemdetected?Establishthecross-functionalteamAcross-functionalteamisessentialtoensureallaspectsareconsideredandafixisfound.Name:Responsibility:Contac

8、tdetailsThe8Dprocessisforcomplexandsystematicproblemsandcannotthereforebecompletedsuccess