服务语言训练简介.ppt

《服务语言训练简介.ppt》由会员上传分享，免费在线阅读，更多相关内容在PPT专区-天天文库。

1、何芸服务语言训练服务语言训练JobInterviewHotelIntroductionServicinginFrontOfficeServicinginHSKPServicinginF&BBeforetheInterview--GetReadyKnowthecompanyandpossiblepositionsReviewyourresumeandknowyourselfAnticipatetypicalinterviewquestionsandpracticeinterviewanswersItsokaytobenervous,theinterviewerprobabl

2、yistooEnglish:PrepareinChineseandspeakoutEnglishinyourownwordsJobInterviewDuringtheInterviewBeconfidentandusepositivestatements,“Ican,Iwill,Ido”AlwaysprovideaccurateinformationImpactofone’spresence:55%bodylanguage38%voicetone7%wordcontentJobInterviewDuringtheInterviewUseeyecontactbutnotto

3、stareSMILEoccasionallyBeinitiativeandshowthemyouarereadyforthejobItisokayto:AskforamomenttothinkaboutyouranswerAskforthequestiontoberepeatedHavegrammarmistakesUsesimplesentencesJobInterviewBehavioralInterviewsArebasedontheideathatapotentialemployee'spastperformanceisthebestpredictorofthei

4、rfutureperformancesanditincreasesanemployerchanceofpickingthebestcandidateforthejob.ThesequestionsusuallybeginwithDescribeasituationthatyou….Giveaspecificexampleof….Givemeanexampleofatimewhenyougaveasuggestionorrecommendationtoimprove……Whatinterestsyouaboutthisposition?JobInterviewQuality

5、AnswersKeepthembusinessfocusedMentionsskillsthatarerelevanttothejobBackupwhatyousaywithexamplesBepositive–never“badmouth”anotheremployerShowmotivationShowhonestyJobInterviewTipsfortheInterviewListthespecificqualificationsandrequirementssoughtbytheemployer.Matchthesequalificationswiththeac

6、complishmentsthatyoualreadywrotedownInordertosupportthis,identifyandlistspecificexamplesofyourpastaccomplishmentsStructureyouranswerstospeaktoyourqualifications,beconcreteanddetailedJobInterviewSummaryYouknowyourselfandwhatyouhavetooffer.Youknowtheorganizationandthebenefitsyouwouldbringto

7、it.Youknowanswerstoprobablequestions.You’vepracticed,practiced,practicedyourdelivery.You’vepracticedyoursmile,eyecontact,andfirmhandshake.JobInterviewHIRED!!You'rePracticeA30-secondselfintroductionHotelsYouMayGoChinaHotel/MarriottHotelGardenHotelHolidayInnCityCenter