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1、Organizations’CapabilitiestoInnovateHenryC.CoTechnologyandOperationsManagement,CaliforniaPolytechnicandStateUniversity1Organization'sCapabilitiestoInnovate(HenryC.Co)Recapitulation:APPPlan2Organization'sCapabilitiestoInnovate(HenryC.Co)3Organization'sCapabilitiestoInnovate(Henry
2、C.Co)Organizations’CapabilitiesOrganizationshavecapabilitiesanddisabilities.Taketwosetsofidenticallycapablepeopleworkingonaprojectandputthemtoworkintwodifferentorganizations,whattheyaccomplishwouldlikelybesignificantlydifferent!Factorthataffectwhatanorganizationcanaccomplish:Val
3、ues(non-transferable)Processes(non-transferable)Resources(transferable).4Organization'sCapabilitiestoInnovate(HenryC.Co)ValuesCriteriabywhichdecisionsaremade;standardsbywhichemployeesjudge.Whetheranorderfromacustomerisapieceofgoodbusinessorunattractivebusiness;Whetheracustomeris
4、animportantonewhoseinputsshouldbesolicitedandvalued,orisunimportant;Whetheranewproductideaisattractiveornot;Whetheraproductwhosedimensionshoverattheouterboundofacceptedtolerancesshouldbeshippedornot;etc.5Organization'sCapabilitiestoInnovate(HenryC.Co)ClearandConsistentValueEmplo
5、yeesatmultiplelevelscanmakeindependentdecisionsthatareconsistentwiththestrategicdirectionandbusinessmodelofthecompany.Valuesreflectaconsensusaboutwhatmakessenseforthecompanyandtheindividualswithinit.GOALCONGRUENCY!6Organization'sCapabilitiestoInnovate(HenryC.Co)ProcessesPatterns
6、ofcommunications,interaction,coordinationanworkthroughwhichinputs(information,material,equipment,technology,labor,andmoney)aretransformedintoproducts/services.Processdifferinpurpose,visibility(formalversusinformal),‘embedded’routines(“That’sthewaywedothingsaroundhere.”)Processes
7、andEfficiencyTwodifferentorganizationswithidenticalsetsofinputs,onemightcreatemorevaluethantheother.7Organization'sCapabilitiestoInnovate(HenryC.Co)ResourcesPeople,equipment,technology,productdesigns,brandreputations,information,cash,andrelationshipswithsuppliersandcustomers.Res
8、ources=assetsthatcanbehiredandfired,boughtandso
