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1、MBAPracticalWriting1.Generallayoutofaletter2.Writingforpracticalcommunicationa.Lettersofcomplaints(投诉信)b.Lettersofapology(道歉信)c.Lettersofapplicationd.Lettersofrecommendatione.Resignationlettersf.Invitationlettersg.Thank-youlettersh.Others1.GenerallayoutofaletterSixpartsofanEnglishlette
2、r:theheading(includingthedate)theinsideaddressthesalutationthebodythecomplimentaryclosethesignatureTheheadingTheheading(写信人地址block)(写信人地址indented)(Theinsideaddress)ThesalutationThebody__________________________________________________________________________TheComplimentarycloseTheComp
3、limentarysignatureclosesignatureDept.ofRadioEngineeringHarbinInstituteofTechnologyHarbin,150001P.R.C.22April,1995Mr.JamesAllenExecutiveSecretarytotheChairmanMartin&Simmons,Inc.234CommonwealthAvenueBoston,MA23456U.S.A.DearMr.Allen,Yourssincerely,(signature)WangXiaobo2.Writingforpractica
4、lcommunicationa.Lettersofcomplaints(投诉信)b.Lettersofapology(道歉信)c.Lettersofapplicationd.Lettersofrecommendatione.Resignationlettersf.Invitationlettersg.Thank-youlettersh.Others:inquiry,suggestion,andmemorandumAletterofcomplaintDearManager:Muchtomyregret,Iwritethistoplaceacomplaintagains
5、tyourbadserviceinyourbookstore.LastweekIorderedadozenofbooksoninternationalpoliticsinyourbookstore.YoupromisedmetodeliverittomenolatethanthisMonday.Ofcourse,Ihavereceivedallofthem,butIfoundtherearesomeproblemsinbookbinding,thepagesarespreading,andIcannotuseitatall.Icalledyourcustomerse
6、rvice,buttheysaiditisbeyondyourobligation.Iamcrazyaboutit;Iwantyougivemesomeexplanation.Sincethereweresuchdamagetothegoods,Idecidedtofileacomplaintagainstthecustomerservice.WouldyoupleaseletmeknowwhetherIshouldreturnthebookstoyouforareplacementorifyouhaveanauthorizedservicerepresentati
7、veheretowhichIshouldtakeit?IwillholdontothemuntilIhearfromyou.Sincerelyyours,FannyChenALetterofComplaintDearSirs,Yourshipmentoftwelvethousand“Smart”watcheswasreceivedbyourcompanythismorning.However,wewishtomakeanumberofcomplaintsconcerningtheseriousdelayindeliveryandyourfailuretocarr
