汽车专业英语 教学课件 作者 宋进桂汽车专业英语课件-section 3Chapte10.1&10.4.ppt

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1、Section3AutomotiveMarketingandServiceChapter10AftermarketService10.1OrganizationofaCarDealership10.2OrderProcessing10.3Consultation10.4HowtoTreatCustomerComplaintsChapter10AftermarketService10.1OrganizationofaCarDealershipNewWordsdealership['di:lə¸ʃip]n.代理权，经销权，代理商staff[stɑ:

2、f]n.(全体)职员，(全体)工作人员assignment[ə'sainmənt]n.(分派的)任务，分配inventory['invəntri]n.存货，存货清单，存货盘存(报表)，财产目录submission[səb'mi∫ən]n.提交(物)，呈递(书)，屈从，归顺consultation[¸kɔnsəl'tei∫ən]n.咨询，商议，会诊，参考Chapter10AftermarketService10.1OrganizationofaCarDealershipNewWordsdisposition[¸dispə'zi∫ən]n.性格，倾向

3、，配置，部署，处理，解决discretionary[dis'kre∫ənəri]a.任意的，无条件的，随意的，自主决定的discount['diskaunt]n.折扣，贴现，贴现率accounting[ə'kauntiŋ]n.会计，会计学，帐单，结帐，结算transaction[træn'zæk∫ən]n.办理，处置，交易，业务，会刊，学报Chapter10AftermarketService10.1OrganizationofaCarDealershipThedealershipconsistsofthemanagementstaffandof

4、variousseparatebusinesssectorsordepartments.Management.Managementmonitorstheactivitiesofthevariousdepartments.Itdefinesthedealership'sobjectivesanddeterminesbusinesspolicy.Managementassumesresponsibilityforsupervisingandorganisingthecompanyaswellasplanning.Managementalsomonit

5、orsalloftheotherdepartmentsandsectorsofthecompany.Variousdepartmentswithinthedealershipareresponsiblefordischargingspecificdutiesandassignments.Chapter10AftermarketService10.1OrganizationofaCarDealershipPartsservice.Thepartsservicemanagestheinventoryofsparepartsandaccessories

6、.Thisassignmentembracesanarrayofindividualactivitiesincludingsubmissionofpartsordersandstoragedispositionaswellasongoingmaintenanceandmonitoringofcurrentpartinventories.Thepartsserviceprovidessparepartsandaccessoriestotherepairshopandalsosellsthemdirectlytocustomers.Aftersale

7、sservice.Thecustomerservicesectionservesastheprimaryinterfacebetweenthecustomerandtherepairshop.Itconductstechnicalconsultationswiththecustomerandacceptsdeliveryofvehiclescominginforrepairs.Followingcompletionoftherepairsitreturnsthevehicletothecustomer.Customerservicealsoass

8、umesresponsibilityforprocessingwarrantyclaimsandfordiscretionarygood