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1、英文摘要ABSTRACTTheengineeringsupervisionworkasatechnicalserviceengineer,workingabilityandqualityplaysadecisiveroleonthequalityofservice.Therefore,inthefiercemarketcompetition，enterpriseswanttosurviveanddevelopmustestablisheffectivelong-termtalentstrategy.Fromtheen
2、gineer'sjobperformanceevaluationtostart,establish"people-oriented"coreenterpriseculture.Inthispaper,throughtheresearchof360degreeperformanceappraisalmethodandcustomersatisfaction,andonthebasisoftheanalysisofDelphyandAHPmethod,theguidingprincipleofscientificandr
3、igorousworkanalysis,builtamultiperspectiveandanewsubcategoriesandlevelsofperformanceappraisalsystemforprojectconstructionsupervisionenterprises,tomakeanobjectiveevaluationofsupervisionengineertheworkperformance.Firstofall,thecharacteristicsanddifficultiesofthep
4、aperonthetheoryofperformanceappraisal,supervisionenterprisefeatures,toevaluatethesupervisionengineertodothedetailedintroductionandanalysis.Secondly,thecharacteristicsanddifficultiesofthesupervisionengineer,targetedselectionof360degreeperformanceappraisalmethod,
5、andtakingintoaccountthecharacteristicsofstrongsupervisionofserviceindustryandintroducestheconceptofcustomersatisfaction.Then,throughtheinterviewandquestionnaireinvestigation,toidentifythekeyindicatorsofperformanceevaluationofengineeringsupervisionisneeded,based
6、ontheanalysisofDelphyandtheanalytichierarchyprocessintheninescalemethodtodealwiththeexpertopinion,inordertoconfirmtheweightofeveryindexandkeyEngineerinthesupervisionworkintheperformanceappraisal,andthencometoacompleteperformanceevaluationsystemofsupervisionengi
7、neer.Ofcourse,evaluationofperformanceofthesupervisionengineerisonlyameans,nottheultimategoal.Enterpriseperformanceappraisalofthesupervisionengineeristheengineeringsupervisionenterprisessystemconstructionisanimportantpartofthecontent,engineeringsupervisionenterp
8、risestendtobemoreinthisprocessistohelpIII重庆大学硕士学位论文theengineertoimprovethebusinesslevel,workingability,soastoachievethewin-winsituationofenterprisesandemployees.Keywords:Sup
