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1、ReshapingNYCHAsupportfunctionsBCGEngagement:keyfindingsandrecommendationsAugust2012ContextandobjectivesforthisdocumentTheBostonConsultingGroupwashiredbyNYCHAinMarch2011toreshapeitscentralofficesupportfunctionstoachievetwoobjectives:•Achievegreaterefficiencyandeffectiveness•
2、Freeupresourcestoinvestinthe"front-line"ofNYCHABCG'sworkfocusedonidentifyingfourtypesofopportunities,whichwhentakentogether,willreshapeNYCHA'soperatingmodel:•Businessprocessimprovements•ITsystemsenhancements•Organizationalstructureredesign•CapabilitiesandculturalchangeGiven
3、thebroadnatureoftheengagement,weareprovidingadocumentsummarizingBCG'sworkfortheseniorteamandboard.Theobjectivesofthisdocumentare:•ProvideasummaryofBCG'swork•SharethekeyrecommendationsandsupportprovidedbyBCG•Describetheresultingvaluedeliveredandprojectedcostsavings•Summarize
4、theinfrastructure,tools,andcapabilitiesbuilttosupportsuccessfulimplementationCopyright©2012byTheBostonConsultingGroup,Inc.Allrightsreserved.NYCHAKeyFindingsandRecommendations_15Aug2012_vFinal.pptx1TableofContents1Projectcontext,scope,andobjectives2Approachtoidentifyopportun
5、ities3Summaryofkeyfindingsandrecommendations4Targetedcostsavingsandotherbenefits5Enablingimplementation:executionsupport,riskmitigation,progresstodateAppendix:6KeyfindingsandrecommendationsbyareaBoardgovernanceEngagingforResultsCopyright©2012byTheBostonConsultingGroup,Inc.A
6、llrightsreserved.NYCHAKeyFindingsandRecommendations_15Aug2012_vFinal.pptx2BCGwashiredtohelpNYCHA"domorewithless"NYCHAfacesmanydeepchallenges,including:•Aginghousingstock,increasingmaintenancedemands,growingcapitalinvestmentneeds•Decliningfundingandanunclearoutlookonfuturefu
7、nding•IncreasingpublicpressuretoprovidemoreserviceswithfewerresourcesInthiscontext,BCGwashiredtoassessandproposeimprovementstoNYCHA'scentralsupportservicefunctions.OurprimaryobjectivewastohelpNYCHA"domorewithless"byenhancingtheefficiencyandeffectivenessofthesesupportfunctio
8、nsinordertoredirectresourcestofieldoperationactivitiesSpecifically,theservicesBCGw
