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1、TRAININGMANAGERSTOTRAINAPracticalGuideToImproveEmployeePerformanceBrotherHermanE.Zaccarelli,C.S.C.CREDITSEditor:MICHAELCrispDesigner:CarolHarrisTypesetting:InterfaceStudioCoverDesign:CarolHarrisArtwork:RalphMapsonAllrightsreserved.Nopartofthisbookmaybereproducedor
2、transmittedinanyformorbyanymeansnowknownortobeinvented,electronicormechanical,includingphotocopying,recording,orbyanyinformationstorageorretrievalsystemwithoutwrittenpermissionfromtheauthororpublisher,exceptforthebriefinclusionofquotationsinareview.Copyright1998by
3、BrotherHermanE.Zaccarelli,C.S.C.PrintedintheUnitedStatesofAmericaCrispbooksaredistributedinCanadabyReidPublishing,Ltd.,P.O.Box7267,Oakville,Ontario,CanadaL6j6L6InAustraliabyCareerBuilders,P.O.Box1051Springwood,Brisbane,Queensland,Australia4127.AndinNewZealandbyCar
4、eerBuilders,P.O.Box571,Manurewa,NewZealand.LibraryofCongressCatalogCardNumber87-73183Zaccarelli,HermanE.TrainingManagersToTrainISBN0-931961-43-2PREFACEManagersatallorganizationallevels,whethertheyowntheirownbusinessorworkforsomeoneelse,mustsupervisepeople.Donecorr
5、ectly,everyonebenefitsandthemanagerwillreceivecreditforajobwelldone.If,ontheotherhand,employeesarenotmanagedeffectively,noonewillbenefit,andthemanagerwillquicklygettheblame!Thetaskofdirectingpeopleatworkisnoteasybecauseemployees,ashumanbeings,areverycomplex.Howeve
6、r,employeescannotperformwellonthejobnomatterhowhardtheytryandregardlessofhowmuchtheywanttountiltheyknowwhattheyaresupposedtodoandhowtheyaresupposedtodoit.Awell-developedtrainingprogramaddressesbothoftheseissues.TRAININGMANAGERSTOTRAINfocusesonansweringthequestion:
7、Howexactlydoesamanagerpreparefor,plan,present,andfollowupontrainingprogramsdesignedtoyieldcompetentemployees?Theanswertothisquestionispresentedinthepageswhichfollow.Trainingprogramscanbefuntodevelopandtopresent.Andtheycanmakeasignificantdifferenceinyourorganizatio
8、n’ssuccess.Readerswillfindthisbookeasytoreadanduse.Theeffortsspentlearningabouttrainingbyputtingthebasicprinciplesinthisbooktoworkcanberewardingtoeveryo
