秘书英语课件7.ppt

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1、UnitSevenReceptionintheOfficeObjectives:1.GrasptheoralexpressionsofreceivingvisitorsintheofficeinEnglish.2.Learnsomeusefultermsofpayment,insuranceandshipment.3.Learntousetheformatsandusualexpressionsofwritingtermsofpayment,insuranceandshipmentinEnglish.7.1ReadingReadingActivityRead

2、ingActivity1Receptionintheofficeisoneofthesecretary’smainjobs.Usuallythesecretaryhasthefollowingresponsibilities:Responsibility1.Answerandtransferallincomingcallsprofessionally2.Receiveandrecordallincomingletters&mailsanddistributethemtotheresponsiblepersontimely&accordingly3.Colle

3、ctorrecordalloutgoinglettersbyordinaryletter,registerletterorExpress4.Visitorregistration5.Receiveguestsatthefrontdesk,managevisitors’bookandnotifyofficestaffuponvisitors’arrival6.Ensurethesafetyandsecurityofofficebycontrollingin/outvisitors,reporttotheOfficeManagementAdministrator

4、immediatelyforanyunusualsituation7.Coordinate&bookmeetingroomswithinthecompany,providedrinksserviceifnecessary8.Bookairtickets,hotelstofacilitatetravelplans9.Arrangecarservice/courierservicefortheoffice10.Becoordinatortoworkwithotherdepartmenttosmoothoperationofwholeoffice11.Arrang

5、eofficeoperations12.OtherassignmentsfromManagementTeamExercises:Pleasediscussthefollowingquestions:1.Whatdoesaqualifiedsecretarydointheworkofreceptionintheoffice?2.What’sthesecretary’sresponsibilityinofficereception？?ReadingActivity2MaryisasecretaryinanAdvertisingCompany.Maryisthes

6、ecretarytoMr.Smith,whoistheseniorpartnerofMr.HenryinAdvertisingCompany.Oneday,Mr.SmithtoldMarythathehadtohandleanemergencyandcouldnotseeMissJoy,acustomerwhohadmadeanappointmentwithhimbecausehehadtobeinvolvedwithareport.Mr.SmithaskedMarytocanceltheappointmentwithMissJoyandthenwentou

7、t.Atthatmoment,Mr.HenrycameintheofficeandletMarydeliverapaperforhim.MarywentoutwithoutcallingofftheappointmentwithMissJoy.ShecametoseeMr.Smith.Mr.HenryarrangedforherinareceptionroomwaitingforMr.Smith.Afteranhour,MissJoywenttotheofficeagainforMr.Smith.WhenMarysawMissJoyandthoughtofw

8、hatMr.Smithhadaskedhertodo