资源描述：
《Chapter9.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、Chapter9冲突管理技术Methodsofresolvingconflict解决冲突的方法(elimination,subjugation,majorityrule,compromise,alliance,integration);Cyclicalprocessmodelonconflict冲突的循环过程模型;Pathogenicprocessesinherentincompetitiveconflict竞争性冲突中的病理过程(distortioninperception;self-deception;cognitiveandso
2、cialconsistency;attempttowin)Abilitytomanageconflict管理冲突的能力;Elementsforeffectivemanagementofconflict有效管理冲突的要素(mutualacceptance,opencommunication,respectfordifferences)Maincontents1.Rightattitudetowardconflict对待冲突的正确态度2.Values,ornegativeandpositiveimpactonbehavior,ofconf
3、lict.冲突的价值、对行为积极或消极的影响3.Ineachstageofgroupdevelopment,theconflicthasdifferentfeatures.团体不同发展阶段冲突的特征4.Methodsforresolvingconflict,andfactorsthatmaketheconflicttougher.解决冲突的方法、使冲突变得艰难的因素5.Thereasonsofconflict,orhowtoresolvefourtypesofconflictingroup.如何解决4种类型的冲突I.Someworke
4、rs’fearsofconflict1.Manyworkersviewconflictashurdletotheirwork（许多工作者将冲突看做工作的障碍）2.Attitudetoconflictdistinguishacompetentworkerfromaincompetentone（对待冲突的态度区分有能力的工作者和无能力的工作者）:effectiveandineffectiveworkerhavedifferentabilitiestodealwithconflict（有效的、无效的工作者有不同的处理冲突的能力）.3.Val
5、uesofconflictforsuccessfulgroupwork（冲突对成功的小组工作的价值）:Conflictsoftenemergeaftermembershavedevelopedacloserelation.Successfulresolutionofconflictcanbeanopportunityforindividualstolearnandgrouptoobtaingoals..Unsuccessfulresolutionofconflictmaydisruptagroup（不成功的冲突解决可能破坏一个小组）.
6、Impactongroupfromconflict(冲突对小组的影响）1.Negativeimpact（消极影响）:keepingthegroupfromcompletingitstask（妨碍小组完成任务）;interferingwiththequalityofthegroup’sdecisionorproductivity（干扰小组决策和产出的质量）;threateningtheexistenceofthegroup（威胁小组存在）;suppressingconflictleadstostagnation,dysfunction,
7、poormorale,ordisintegration（压制冲突会导致停滞、功能不良、士气不好、解体）.2.Positiveimpact（积极影响）:Tosuccessfullyresolveconflictwithinthegroupincreasestheabilitytodosooutsidethegroup（小组内成功解决冲突增加在小组外解决冲突的能力）.Conflictisanopportunitytofindcommonvaluesandinterests（帮助找到共同的价值观、兴趣）,thenleadtoenhanced
8、understandingandconsequentstrengtheningofrelationshipsbetweenmembers.Conflictcanincreasesthegroup’sabilitytoen
