HSQps快速问题的解决.ppt

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1、AJohnsonControlsTrainingProgramAutomotiveSystemsGroupQOSQuickProblemSolving/QOS快速问题解决QuestCourseObjectives/课程目标Attheendofthiscourse,youwillbeableto:/在该课程结束后，你将可以：Contributeasanactiveteammember/成为一个积极的团队成员Experiencethebenefitsofteams/为团队创造利润AssisttheteaminselectingproblemsbyapplyingtheQu

2、alityOperatingSystem/通过质量系统帮助团队选择解决问题的方法Describehowthe7qualitytoolsapplytoproblemsolving/描述如何运用质量的７个工具来解决问题Applyproblemsolvingtoolstoassisttheteamincontinuouslyimprovingtheworktheyperform./运用问题解决的工具帮助团队继续进行工作RulesofBrainstorming/头脑风暴法的规则Taketurnsinrotation/轮流进行Onlyoneideaperpersonpertur

3、n/每人提供一个意见Striveforquantityofideas/争取大量的意见Say“pass”ifnoideas/如果没有意见就说“放弃”Nocriticism/没有批评Bepatient/耐心Goodnaturedlaughterisokay/友善的微笑是允许的Exaggerationisencouraged/允许适当夸张Combineandimproveontheideasofothers/吸收、改进别人的意见LostontheMoonSomeKeyElementsofaSuccessfulProblemSolvingTeam/一个成功的解决问题小组的几

4、个关键元素Peoplebuildingphilosophy/正确的人员选择Participationfromeveryone/参与性强Membershelpotherstodevelop/团队间的互相帮助Projectsareteamefforts,notindividualefforts/团队合作意识强Trainingisprovidedtoworkersandmanagement/对工人和管理人员进行培训Creativityisencouraged/鼓励创造性Projectsarerelatedtomemberswork/项目关系到每个成员的工作Managemen

5、tissupportive/管理得当Aqualityandimprovementconsciousnessisdeveloped/质量和持续进步的发展RolesinaTeam/团队中的人员TeamLeader/团长Leadstheteamthroughthestagesofteamdevelopmentandthroughtheproblemsolvingsteps/领导团队进行团队发展和问题解决的工作Recorder/记录员Createsarecordoftheteam’sdiscussionsanddecisions/记录团队讨论和决定的人员Timekeeper/

6、时间管理员Keepstheteamonschedule/保证团队按计划发展ProcessObserver/工序检查员Observestheteam’sprocessandgivesfeedbackbasedontheseobservations/检查团队的工作进程，并根据检查结果作出反馈TheRecorder/记录员Remainsneutral/保持中立态度Avoidseditorializing/避免描述性的内容Usestheexactwordspeoplesay/按原话记录BenefitsofTeamParticipation/团队参与性的优点Increasedc

7、ontroloverthejobandthejobenvironment/增加工作的可控性和工作环境的管理Increasedjobsecurityandrecognition/增强工作的安全性Increasedcostsavings/降低成本Increasedqualityimprovement/提高质量Increasedemployeepride,productivity,participationandpleasureinthejob/提高员工的参与性、积极性BarrierstoProblemSolving/问题解决的障碍Lackofnecess