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1、阿联酋迪拜国际机场项目简介EmiratesAirportOperationIntroductionⅠJOBDESCRIPTIONANDREQUIREMENTSTheroleToprovideaqualityservicetoEKandCodesharepassengersinrespecttocheck-in,boarding,specialservicesandbaggageservicesaspercompany’scommercialandsafetystandardsandprocedures,
2、sothatEKandcodesharepassengersandtheirbaggagearehandedinaconsistentandefficientmanner.LocationThepositionsarebasedintheDubaiInternationalAirport,eitherintheterminal(check-inhall)orintheconcourse(transferorboardinggatearea).ResponsibilitiesPositionsareall
3、ocatedvariousduties,whichcouldinclude:Check-in/boarding:·Fullyadheretoalloperationalprocedures(SOP)withregardstotravel,immigrationandsafetyregulations.·Identifyandmeetthestandardandspecialservicerequirementsofthepassengersatcheck-in,transferdesk,specials
4、ervicesandboardinggatesbyadheringtothesetservicestandardsandproceduressothatthepassengersarehandledinafriendlyandefficientmanner.·Collectbriefingsheetandstaffallocation,checkallthecountersequipmentsandstationary,reporttechnicalfaulttoMercatorthroughEMACS
5、·Provideaproactiveservicetopassengerspriortocheck-insuchas,managingqueues,removingoldbaggagetags,handlingdeniedboardingpassenger,staffpassengers,helpingfamilies,identifyingthosewithspecialneedsandcodesharepassengers,sothattheyaredirectedtotherelevantchec
6、k-incountersandarehandledefficiently.·Initiateboardingatthegates,followinglaiddownboardingpriorities,announcements,handbaggageremoval,flightcouponreconciliationandheadcountconfirmationinordertoassisttheprocessforasafeandontimedepartureofEKflights.Forflig
7、htsboardingfromremote,ensurethehandlingprocedureapplies.·DeliveranefficientserviceatthetransferdesksforarrivingEKpassengerswhoareconnectingtoanotherEK/OALflightsbyverifyingthattheirbaggagedetailsarerecordedinMACS(MercatorAirportCheck-inSystem)priortochec
8、kinginpassengerandissuingboardingcardsandmealvoucherwhereappropriatesothatthetransferpassengersareprocessedaccuratelyandexpeditiously.·Ascertainthehandlingrequirementsofthevariouscategoriesofpassengers(e.g.unaccompaniedmin
