资源描述：
《酒店情景英语对话.doc》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、上海悦莱饭店管理有限公司HappybackHotelmanagementCo.Ltd.PARTⅠTHEFRONTOFFICEINTRODUCTIONThemanager’sRemarksTheaimofahotelistocreateahomeawayfromhomeforallthetravellingguestswhoneedrest,foodanddrink.Thefrontofficeofahotelisnotonlyits“shopwindow”butalsoits“nervecenter”.Thefrontofficestaff’seffi
2、ciencyandpersonalityareofgreatimportancetoguest’svacationorbusiness,andindeed,thehotel’soperationitselfaremadeorruined.Thefrontofficestaffseemto“doitall”-receivereservations,registerguests,assignrooms,distributebaggage,storeguests’valuables,provideinformation,delivermailsandmess
3、ages,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoon.Inordertofulfilthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,adaptability,knowledgeoflanguagesandaheadforfigures.Themostimportantofallthequalitiesisareallikingforpeopleandawarmdesiretohelp
4、them.Besides,frontdeskstaffshouldencourageandsettletheguests’complaints.Thatwillsootheanunhappyguestandrevealthehotel’sproblemssothattheoperationcanbebettered.Inshort,allstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestsreceiv
5、efromthe“homeawayfromhome”.WordListRemarkn.陈述、言语Nerven.神经efficiencyn.效率personalityn.个性70上海悦莱饭店管理有限公司HappybackHotelmanagementCo.Ltd.Realizationn.实现Operationn.经营Ruinυ.崩溃、毁灭Reservationn.预订Registerυ.登记、注册Assignυ.分配、指定Baggagen.行李Distributeυ.分发Deliverυ.投递、递交Occupancyn.居住、占用Currencyn.货
6、币smartα.活泼的、精明的appearancen.外表goodmanners彬彬有礼adaptabilityn.适应性figuren.数字settleυ.解决、安定complaintn.投诉、抱怨sootheυ.安抚revealυ.显示financialα.财政的、财经的satisfactionn.满意UsefulExpressionsNotonly…butalso…不仅…而且…toseento似乎，好像……alikingfor对……喜爱Sothat…以便TocheckSB.Out结某人的帐（以使之可离开旅馆）inorderto为了……oughtt
7、o应当……inshort简言之，总而言之70上海悦莱饭店管理有限公司HappybackHotelmanagementCo.Ltd.UNIT1RoomReservations1-1AlongDistancecallReservationScene:HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospendtheirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelinShanghaithroughalong
8、distancecall.Reservations(R):ShanghaiHaitianHot
