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1、某酒店前台工作总结Howdoesdownstagejobsummarykeepthepublichouse?Theindividualthinks,whenthehoteliswritingthejobtosumupdownstage,answeraroundmoveservice,smilethesetwokeywords.Itismuchmoreprofitlesstosay,haveapublichousebelowdownstagejobsumsupmodelessay,offerreferenceonly.Fro
2、mtheschoolgraduationcomesguesthouscofabroadseaXixiworks,accomplishdownstageclerkfromclerkofaguestroom,untilriseforoldhallassistantmanager,acquiredtheknowledgethatdoesnothaveonbookmoreverymuch.Itismebelowthejobsummedupfirsthalfoftheyear2009:Serveasthewindowofthehot
3、eldownstage,itisthefirstimpressionthatthehotelgivesavisitor.Aboveallwcshouldmaintainourbestimage,areaareaissmile,bouncy,withusthemostbeautifulonesidegreetsavisitor,leteveryguestwalkintoahoteltobeabletoexperienceoursincerityandpassion.Next,paycloseattentiontoguestb
4、efondof.Whentheguestwalksintoahotel,wewanttosayhellotoactively,whenappellationguest,ifbefrequentvisitorisaboutaccuratewithoutthefullnamethatspeaksaguestbyacciclentandpost,thisareveryimportant,guestmetwhatexperiencehisforthisrespectandbetakenseriously.Wegatherthein
5、formationsuchasbefondofoftheguest"shabitsandcustoms,individualeven,dohisbestcontentedguesinvitcguestliveeverytimeinn,canexperienceaccidcntsurprise.Again,providepersonalizedservice.Whentheguestdealswithformalities,wecancareaguestmore,askaguestmore,ifbenonlocalguest
6、,canexplainlocallocalcustomsmoretothem,introducetheseatofstation，bazaar,touristattractionactivelyforthem,enquirewhethertheguestisfatiguc,apacedocsaceadd,whentheguestreturnsahouse,guestroommaketheroundsofthewardsneedstoawaitafewminutes,donotletagueststandingatthism
7、oment,askaguesttositdowntowaitabit,activeinquiryguestliveshoworitisrightthehotelhaswhatopinion,donotletaguestfeeldesolatehe.Communicatefurthercanmakeguestmuchportionsweet,avarictyofdiscomfortthatalsocaneliminateguesttobeencounteredintheplaceinthehotel.Finallyalsoi
8、sthemostimportant,thesmileserves.Incommunicatingaprocesswiththeguest,wanttopayattenliontoceremonycourtesy,whenchattingwiththeguest,lowerone'sheadandofte
