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1、酒店基础英语培训系列之前台服务英语TheFrontOfficeUnitone房间预定RoomReservationCulturalBackground文化背景Whentheguestsintendtostayinahotel,especia-llyforafamoushotel,theyneedtomakeareservat-ioninadvance.Whentheclerkreceivesthecall,hen-eedstoaskforseveralquestionsincludingthenameoftheguest,thearrivaltime,thenumberofthegue
2、st,etc..当客人需要入住酒店时,尤其是很著名的酒店,都需要提前预定.当店员接到电话时,他要问清一些事项,比如客人的名字、到达时间、客人人数等.WeekSundayMondayTuesdayWednesdayThursdayFridaySaturdayO’clockNowTimeHalfPastAfterQuarterLivelyWords鲜活词语星期,周星期天星期一星期二星期三星期四星期五星期六…点钟现在半,一半过;经过在…之后一刻钟DiscountCancelConfirmExtendAvailableRecordVacancyExpensiveVoucherSuiteCont
3、actInthenameofDepositChargeHoldonPrefer折扣取消确认延长可用的记录空,空房昂贵的预订凭单套房联络以……的名义定金收费(电话中)稍候更喜欢,倾向于FrequentSentence常用句型◆Dateandtime日期与时间Canyouwaitaminute,please?Whenwillyouarrive?Wouldyouchangeyourreservationdate?Wearefullybookedforalltypesofroomsonthatnight.Fromwhentowhen?Canyouholdtheroomuntil10:00?Ho
4、wmanynightswillyoubestaying?Whendoyouneedtheroom?请您等一下好吗？您预计什么时候到达？您能更改预期日期吗？那天晚上所有客房都预约满了。从什么时候到什么时候？你能把这个房间预定保留到十点吗？您预订要待几晚呢？您什么时候要这房间？◆Priceanddiscount价钱与折扣What’sthepriceoftheroomeveryday?Thechargeincludesonlybedandbreakfast.Weoffer10%discountforgroupreservation,sir.Wegivediscountsforlongerst
5、ays.Pleasegivemealessexpensiveroom.每天的房价是多少？费用只包括床位及早餐。先生，对于团体预订，我们打九折。我们对长住旅客才有折扣。请给我一间便宜点的房间。◆Otherservices其它服务Whichkindofroomwouldyouprefer?Wecanputyouonourwaitinglistjustincasewehaveacancellation.MayIhaveyournameandyourinitials?Ifyouneedtocontactusforanyfurtherinquiries,pleasecallthesamenumb
6、er.Wasthatreservationmadeforyouoranotherparty?Iwillcheckifourroomisavailableforthatday.您想要什么样的房间？我们把您记在等房名单里，有人退时就通知您。请告诉我您的名字及名字的开头字母好吗？若您有其他的问题需要跟我们联络，可以再拨这个号码。是为您自己还为他人订的？我要查一查那天是否有房间。SituationalDialogues情景对话(一)A:Goodmorning.Roomreservation.WhatcanIdoforyou?B:Yes,I′dliketobookasingleroomwitha
7、bathfromtheafternoonofMarch5thtothemorningofMarch8th.A:Yes,wedohavesingleroomavailableforthosedays.B:Whatistherate,please?A:Thecurrentrateis450Yuanpernight.B:Thatsoundsnotbadatall.I′lltakeit.A:Well,Couldyoutellmeyournameandy
