酒店各部门职位术语

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1、酒店]常用符号及酒店术语简写表常用符号及酒店术语简写表中文简写全称行政办公室EOEXECUTIVEOFFICE总经理GMGENERALMANAGER副总经理DGMDEPUTYGENERALMANAGER财务部ACCACCOUNTINGDEPT.市场营销部S﹠MSALES﹠MARKETINGDEPT.人事培训部P﹠TPERSONEL﹠TRAININGDEPT.工程部ENGENGINEERINGDEPT.保安部SECSECURITYDEPT.餐饮部F﹠BFOOD﹠BEVERAGEDEPT.前厅部FOFRONTOFFICEDEPT.房务部HSKPHOUSEKEEPINGD

2、EPT.娱乐部ENTENTERTAINMENT采购部PURCH.PURCHASINGDEPT.行政值班EODEXECUTIVEONDUTY大堂副理AMASSISTANTMANGER接待处RECPRECEPTION前台收银FOCFRONTOFFICECASHIER电话房OPERATOR/TELEPHONE行李部BELLBELLSERVICE询问INFINFORMATION订房RSVNRESERVATION/BOOKING商务中心BCBUSINESSCENTRE房间类型ROOMTYPE单人房SGSINGLEROOM普通双人房STSTANDARDROOM高级双人房SS

3、TSUPERIORSTANDARDROOM商务单人房ESEXECUTIVESINGLEROOM普通套房JSJUNIORSUITE高级套房SSSUPERIORSUITE豪华套房DSDELUXESUITE总统套房PSPRESIDENTIALSUITE房间状况ROOMSTATUS空净房VCVACANTCLEANROOM脏房VDVACANTDIRTYROOM中文简写全称坏房OOOOUTOFORDERROOM房间占用OCCOCCUPANCY加床EBEXTRABED请勿打扰DNDDONOTDISTURB外宿S/OSLEEPOUT无行李N/LNOLUGGAGE预订到达EAEXP

4、ECTEDARRIVAL预订离店EDEXPECTEDDEPARTURE已经抵店AAACTUALARRIVAL已经离店ADACTUALDEPARTURE职员房HUHOUSEUSE免费房COMP.COMPLIMENTARYROOM散客入住W/IWALK—IN散客FITFAMILYINDIVIDUALTOURIST团体GGROUP贵宾VIPVERYIMPORTANTPERSON长租LSLONGSTAYING国际直拔IDDINTERNATIONALDIRECTDIAL国内直拔DDDDOMESTICDIRECTDIAL市话CITYCALL内线ROOMTOROOM入住C/I

5、CHECKIN退房C/OCHECKOUT接待处通知书RIRECEPTIONINSTRUCTIONS住宿登记表RCREGISTRATIONCARD房租ROOMRATE押金DEPOSIT余额BALANCE日租DAYUSE退房后结帐CODCHECKOUTDEPOSIT入公司帐ENTENTERTAIN客人自付GSTOWNA/CGUESTOWNACCOUNT签单SENDBILL现金CASH信用卡CREDITCARD中文简写全称净价NETRATE所有费用ALLEXPENSE免收费FREECHARGE延迟退房LATECHECKOUT主帐MASTERFOLL

6、IO跑帐SKIPPER减扣REBATE推销高价客房UPSELLING提升级别UPGRADE复印COPY传真FAX平日WEEKDAY周末WEEKEND旅行社T/ATRAVELAGENT团体负责人T/LTOURLEADER公司帐C/ACORPORATEACCOUNT商务客户CORPCOMMERCIALACCOUNT