商务英语5Microsoft文档

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1、商业英语会话5_phonebill[00:00.00]人人听力网(rrting.com)LessonOne[00:24.10]第一课[00:48.20]GuestThinksWasOverchargedforaCali[00:50.77]客人认为被多收了电话费[00:53.34]G:Ithinkthere*samistakeonmyphonebill.[00:55.63]旅客:我认为电话计费单搞错了。[00:57.91]C:Really?Whatseemstobetheproblem?[01:00.73]店员:是吗？请问是什么问题？[01

2、:03・56]G:IwasoverchargedforacalltoGermany.[01:05.93]旅客:我打往德国的电话被多计了费用o[01:08.31]Iwaschargedforoveranhour,butIknowIdidn'ttalkthatlong・[01:11.34]费用是按一个小时计算的，但是我并没有通那么长的话。[01:1437]Almostitwasabouthalfanhourto45minutes./air[01:16.96]最多是半个小时至45分钟的时间。[01:19.54]C:Ifyou'dlike.[01

3、:20.91]店员:如果您愿意,[01:22.29]Icangetthemeterreadingforthecallfromtheoperatorsoyoucancheckit[01:25.22俄可以到电话总机处取电话计时表，以提供您核查[01:28.16]soyoucanhavealookatit.[01:29.69]您可以查看一下。[01:31・22]G:Yes,please.I'dliketoseeit.[01:33.14]旅客:好的，请你去取，我想看看。[01:35.06]C:Okay.rilgetitforyou.[01:36.

4、89]店员:好的。我给您取来。[01:38.72]Couldyoucheckbackwithustomorrow?[01:40.55]您能否明天再来一趟？行吗？[01:42.37]LessonTwo[01:55.00]第二课[02:07.63]GuestRefusestoAcknowledgeMeterReading[02:09.97]客人拒绝接受电话计时表的记录[02:12.31]G:There*samistakehere.[02:14.05]旅客:这里弄错了。[02:15.78]C:Really?[02:17.10]店员:是吗？[02

5、:18.42]Canyoushowme^please?Whatseemstobethemistake?[02:21.75]您能指给我看吗？请问是什么错误？[02:25.08]G:IwaschargedforanhourforaphonecallImadetoJapan[02:28.17]旅客:我打往日本的一个长途电话是按一个小时计费的,[02:31.25]butItalkedforonlynineminutes・[02:33.84]但是我只通了9分钟的话。[02:36・42]Idon'tknowwhyIwaschargedforanhou

6、r.Pleasecorrectthischarge・[02:39.29]我不知道为什么是按个小时计费的，请改正这笔费用。[02:42.17]C：rilgetthemeterreadingfromtheoperatorandwecancheckittogether・[02:45.17]店员:我可以去拿一下电话总机的长途电话流水表，我们一起核查。[02:48.18]Couldyoucomebacktomorrowsometime?[02:50.10]您明天再来一下，行吗？[02:52.02]G：rdreallyliketosettlethis

7、today.Fmgoingoutoftowntomorrow・[02:54.99]旅客:我想今天解决这件事。我准备明天外出。[O2:57.97]C:A11right.[02:59.20]店员:好吧，[03:00・43]HowaboutifIcallyouinyourroomassoonasIgettherecordstogether?[03:03.35]那么我一拿到流水表就给您房间打电话，行吗？[03:06.28]Willyoubeinyourroomthisafternoon?[03:08.26]您今天下午在房间吗？keeptrying

8、,okay?[03:13.48]旅客:我下午会经常出去。不过没关系，试试打电话过来,好吗？[03:16.70]C:Allright.(Later...)[03:17.93]店员:好吧。(后来・