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1、Unit1ManaginginthePresentPresentTensesFocus:timemanagementandcurrentproblemsfacingaservicecompany1.ManagementthemesReadthefollowingtextandthendiscussthequestionsbelow.Timemanagementhasbecomeoneofthekeyissuesofthesecondhalfofthetwentiethcentury.Managers,grapplingwithworkpressuresanddeadli
2、nes,havecometorecognisethattimeisapreciouscommoditytobe‘saved’,‘gained’,andnot‘wasted’or‘lost’.Butiftimeisacommodity,howthencanwebestdescribe,measureandmanageit?Todescribeandmanageit,imaginealinethatgoesbacktothebeginningsofcreationandcontinuesintothemistsofthefuture.Andonthatlineareanum
3、berofsignificantmarks-theseseparatethepastfromthepresentfromthefuture.Andwithineachtimezone-past,presentandfuture-wecandifferentiateperiodsoftimefrompointsoftime.Forexample,the1980sgaveusaperiodofrapideconomicgrowth;blackMondaywasapointofsuddenfinancialcatastrophe.Howcanthisbriefanalysis
4、helptheinternationalmanager?Firstly,thereisthelinkbetweenpast,presentandfuture.Inotherwords,historicalperformanceshouldbeaguidetothefuture,andthepresentoughttorepresentlastyear’sforecast.Sochange-thatwhichnormallydifferentiatesanytwoperiodsonourcontinuum-canbeseenasagradualevolutionrathe
5、rthanadramaticrevolution.Secondly,theuseofatime-planningsystem,onwhichkeypointsandperiodsareplotted,enablesmanagerstoorganisetheiractivitiessothatbottleneckscanbeavoidedanddeadlinescanbemet.Sostress,wherethejobstobedoneexceedtheavailabletime,canbereducedtoanacceptableandproductivelevel.1
6、.1DiscussionDoesyourorganisationliveinthepresent?Doesitchangewiththetimes?Doyouworkinastressfulenvironment?Doyouthinkthattimemanagementcanreducestress?2.ListeningYouaregoingtohearanextractfromameetingbetweenAnna.BrianandPete,thethreepartnersofSoftsys,asmallcompanysupplyingbusinesssoftwar
7、e.Thecompanywasestablishedtwoyearsagoandafteraperiodofrapidgrowthistryingtoconsolidateitsmarketposition.Asyoulisten,makenotesofthetasksthatareagreedandnotethepartnerwhoisgoingtodothetask.请见附图1-1Listeningtask(A=Anna;P=Pete;B=Brian)P:Ithinkweallfeelthatthingsaregettingalitt
