国际商务礼仪_The art of making phone and calls

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1、TheartofmakingphonecallsVoiceandattitudeWhyvoiceandattitudeisimportantinmakingaphone?Peopleattheothersideofthelinemaynotseeyourface,buttheycouldsenseyourattitudebecauseyourtoneofvoicealonegivesexpressiontothewordsspoken.Tomakeyourvoicesoundmorepleasant,trythefollowingways:Speakwitha

2、risinginflection.Talkdirectlyintothemouthpieceandspeakwithclarity.Slowdownifyouareusedtospeakingrapidly.Coughorsneezefarawayfromthephone.Trytospeakpolitely.MakingCallsCallpeopleatthebesttimes.Normally,wedon’tmakephonecallsafter10P.M.orbefore8:00A.M.,unlesswehaveemergencies,orweknowt

3、hatourcallisexpected.Inthedaytime,youmightwanttochoosethebesttimesforyourcalls,too.Trytofigureoutwhenthepeopleyouwanttocallwillbeavailable.Leavingamessage.Ifyouleavethemessageontheansweringmachine,besuretostateyournameandnumberslowlyandclearlyatthestartofthemessage.Ingivinganumberto

4、someonewhoistakingyourmessage,thenumbershouldbespokeningroupsoftwo,threeorfourdigitsatatime,withaslightpausebetween.894567232246555WrongNumber.askpolitely,“IsthisMr.Chenspeaking?”or“Isthis89456723?It’simpolitetoask,“Whoisthis?”or“Whatnumberisthis,anyway?”apologizesincerely,Don’tendt

5、heconversationwithoutsayinganything,orkeepaskingtheothersideoftheline,“Howcoulditbe?I’msureIdialedright.”Caller:MayIpleasespeaktoJohnDoe.Callee:Ithinkyouhavethewrongnumber.Caller:------------Callee:------------ifthecallerdialsyouagain:Caller:MayIpleasespeaktoJohnDoe.Callee:-----

6、----------Caller:Whatnumberisthis?Callee:-------------Caller:[number]Callee:-----------Caller:I'lldothat.I'mverysorrytohavebotheredyou.Callee:-----------AnsweringCallsPromptnessinanswering.Greetingwarmly.Thegreetingis“GoodMorning”until12A.M.;“Goodafternoon”until6P.M.;“GoodEvening

7、,”afterthat,inbusinessesthatremainopenlater.Simply“Hello”asananswergenerallymakesthecallerwonder.Beattentivewhileansweringthephone.Takingmessages.Remembertoputdownthemessageonapieceofpaper.Don’trelyonyourshort-termmemory.Messagesshouldbewrittenplainly,andtheyshouldbeexplicit.Boththe

8、caller’snameandphon