[国外经济类书籍大全].AMACOM.The.first-time.manager

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1、THEFIRST-TIMEMANAGERFIFTHEDITION.................11066$$$FM11-23-0415:23:09PSPAGEiThispageintentionallyleftblankTHEFIRST-TIMEMANAGERFIFTHEDITIONLorenB.Belker&GaryS.TopchikAmericanManagementAssociationNewYork•Atlanta•Brussels•Chicago•MexicoCity•SanFranciscoShanghai•Tokyo•Toronto•Washin

2、gton,D.C..................11066$$$FM11-23-0415:23:09PSPAGEiiiSpecialdiscountsonbulkquantitiesofAMACOMbooksareavailabletocorporations,professionalassociations,andotherorganizations.Fordetails,contactSpecialSalesDepartment,AMACOM,adivisionofAmericanManagementAssociation,1601Broadway,New

3、York,NY10019.Tel.:212-903-8316.Fax:212-903-8083.WebSite:www.amacombooks.orgThispublicationisdesignedtoprovideaccurateandauthoritativeinformationinregardtothesubjectmattercovered.Itissoldwiththeunderstandingthatthepublisherisnotengagedinrenderinglegal,accounting,orotherprofessionalserv

4、ice.Iflegaladviceorotherexpertassistanceisrequired,theservicesofacompetentprofessionalpersonshouldbesought.LibraryofCongressCataloging-in-PublicationDataBelker,LorenB.Thefirst-timemanager/LorenB.Belker,GaryS.Topchik.—5thed.p.cm.ISBN0-8144-0821-41.Supervisionofemployees.2.Officemanagemen

5、t.I.Topchik,GaryS.II.Title.HF5549.12.B4532005658.3
02—dc222004019486
2005,1997,1993,1986,and1981AMACOM,adivisionofAmericanManagementAssociation,NewYork.Allrightsreserved.PrintedintheUnitedStatesofAmerica.Thispublicationmaynotbereproduced,storedinaretrievalsystem,ortransmittedinwholeor

6、inpart,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofAMACOM,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,NY10019.Printingnumber10987654321.................11066$$$FM11-23-0415:23:10PSPAGEivContentsPref

7、aceviiAcknowledgmentsixIntroductionxiPARTONESOYOU’REGOINGTOMANAGEPEOPLE11.TheRoadtoManagement32.StartingOut83.BuildingTrustandConfidence154.ShowYourAppreciation195.BeinganActiveListener226.TheNewManager’sJobandPitfallstoAvoid287.DealingwithYourSuperiors328.ChoosingaManagerialStyleofYou

8、rOwn3