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1、前厅服务英语(提高篇)1・Goodmorning,Reservation,mayIhelpyou?早上好,客房预订部,可以为您效劳吗?2.MayIhaveyournameandtelephonenumber?能告诉我您的名字和电话吗?3.MayIknowyourarrivalanddeparturedate?请问您打算住多久呢?4.Whatkindofroomwouldyouprefer?您想要什么样的房间呢?5.Howmanyroomsdoyouneed?您需要几间呢?6.Howmanyguestsdoyouhave?您一行共有多少位客人呢
2、?7.Whenwouldyouexpecttoarrive?您什么时候能到呢?&Holdon,please.I'11checkourroomavailabilityforthosedays・请别挂断,我查一下那几天有没有空房。9.I'msorry,butwehavenodeluxeroomavailableforthosedays,butwecanofferyouExecutiveSuit.很抱歉恐怕那儿天没有豪华间了,但我们还有行政套房。10.Wewilldoourbesttobookyouintodeluxeroom.我们尽量为您订豪华间
3、。11.ThedailyrateofthedeluxeroomisRMB780with10%servicecharge.豪华客房的价格是人民币780元加10%的服务费。9.Weofferspecialratesforyourcompany,sir.Foralltypeofroomsthereisa50%discount.我们为贵公司提供房价五折优惠。10.Howwouldyouliketoguaranteeyourreservation?您想怎样担保您的预订呢?11.Wouldyoulikeustoarrangeacartopickupyou
4、attheairport?需要我们派千去机场接您吗?15.1willconnectyouwiththeConcierge.我帮您转接礼宾部。16.MayIconfirmthereservation,sir?AEliteroomfromMay26thto29th.AmIright?先生,确认一下您的预约好吗?一间5月26日至29日的雅致客房,对吗?17.Wewillextendthereservation(makethecancellation/thecorrection/thechange)foryou.谢您,我们会为您延长(取消/改正/变更
5、)18.Doyouhaveareservationwithus,sir?请问您有没有预订,先生?19.rmverysorry,ourroomsarefullybookedtoday・MayIintroduceahotelnearbyforyou?很抱歉,今天客房全部满了,为您介绍附近的酒店好吗?20.Justmoment,please,Fllcheckourreservationrecord.请稍等,我查一下预约记录。21・Yessir.Ihaveyourreservationrighthere,weareexpectingyou.对的,先生
6、。您的预订在这儿,我们止等候您的光临。22.CouldIseeyourpassports/IDcard,sir?先生,请出示您的护照/身份证好吗?23.Wouldyoupleasefillintheregistrationcard?请填写这张登记卡好吗?24.WouldyoupleasepayRMB1000fordeposit?请付人民币1000元做押金。25・Here'syourroomkeyto908androomcard,pleasekeepthem.Yourroomisonthe9thfloor;thebellboywillshowy
7、ouup.Enjoyyourstay,sir.这是您的908号房间钥匙和房卡。您的房间在9楼,行李生会领您上去的。希望您过得愉快,先生。26.Goodmorning,mayIhaveyourroomnumberplease?早上好,请问您的房间号码?27.Mr.Scout,didyouconsumeanythinginyourMinibar?斯格特先生,您消费过迷你吧吗?28.Howwouldyouliketosettleyourbill?您选择怎样的付账方式呢?29.MayItakeaprintofyourcard?我能刷一下您的卡吗?30
8、.Mr.Scout,hereisyourbill,Pleasecheckit.斯格特先生,这是您的账单,请复核。26.Thisfigurehereaccountsf