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1、Chapter10ProductandBrandDecisions10-1Introduction:WhattoSell?Theinternationalmarketerneedstodeterminewhatthemarketofferingshouldbeinaforeignmarket:DefiningtheproductofferingProductsversusServices/Rights2TheProductOfferingCoreBenefitGenericProductExpectedProductAugmentedProductP
2、otentialProductSource:Adaptedfrom:P.Kotler,MarketingManagement,19943BasicProductConceptsAproductisagood,service,orideaTangibleAttributesIntangibleAttributesProductclassificationConsumergoodsIndustrialgoods4ProductWarrantyandServiceProductWarranty:Shouldacompanykeepthesamewarranty
3、forallmarketsoradaptitcountrybycountry?Shouldthefirmusewarrantyasacompetitiveweapon?ProductService:Servicecapabilitytoaccreditthefirmwithforeignsuppliershighinvestmentinfacilities,staffing,training,anddistributionnetwork5GoodsversusServices/RightsInsteadofmarketingaproductabroad,
4、thecompanymayalsosellrightsorservicesinaforeignmarket:-rights:brand/trademark/patent-services:managementskills(hotelchain)6SalesofRights-ExamplesFranchisingbusiness:-Coca-Cola:useofitsnametolicensedbottlersaroundtheworld.-Pilkington:licensingoftheprocessoffloatglass.-Ot
5、her:Manpower,McDonald's,etc.7SalesofRights-ExamplesManagementContracts:-SheratonHotels:ManagementcontractforhotelsabroadSaleofconsultingandmanagementcontractsLittleequityinvested:Sheratonmanagesalmost400hotelsworldwidebuthasequityinonly40ofthem.Advantages:minimumrisk&strongcomp
6、etitiveposition.8SalesofRights-ExamplesTurn-Keyoperations:Thefirmissellingtechnicalandengineeringskills.Thefirmistrainingforeignnationalstorunaplant.Thefirmissupplyingmaterialandequipment.9InternationalProductStrategiesStraightExtensionProductProductAdaptationInnovationThefirmado
7、ptsthesamepolicyusedinitshomemarket.Thecompanycaterstotheneedsandwantsofitsforeigncustomers.Thefirmdesignsaproductfromscratchforforeigncustomers.Source:W.J.Keegan,MultinationalProductPlanning:StrategicAlternatives,JournalofMarketing,33,1969,pp.58-6210Extend,Adapt,Create:Strategi
8、cAlternativesinGlobalMarketingExtension–