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1、质量管理前沿领域 －QFD简介质量机能展开QualityFunctionDeploymentFollow-uponSession#4ShashiKant--MybeliefisthatXPisaveryinterestingconceptandshouldbecovered-atleastsuperficially.Itwouldhelptohaveanideaofsuchaprocesseveninahighlystructureddevelopmentprocesseslikeinthedefenseor
2、aerospaceindustries.Somyvotewouldbetoatleasttouchonthesubject,Ithinkevennon-softwarepeoplewouldfinditfascinating.Follow-uponSession#4StephenFriedenthal--Intuitivelyitseemsrationalthatthebestdecisionmakingprocessiscoherentlylogical.However,ifItakeitasanaxiomt
3、hatIcanneverhaveperfectinformationthisleadstotheimplicationthataperfectlyrationalandlogicaldecisionmakingprocesscanleadtoafaultyconclusion…But,bythesamelogicthisimpliesthatifyourlogicisflawedyoumayormaynotgetthewronganswer…So,doesthisimplythatitcanbeadvantag
4、eousnottobearationaldecisionmaker…or,isthereaflawinthistrainofthought?PlanfortheSessionWhatisrationality?QualityFunctionDeployment–Whatisitfor?Whatisitnotfor?–Whatisit?Howdoyouuseit?–Doesitwork?NextstepsWhatisRationality?“Theoreticalrationalityappliestobelie
5、fs…e.g.beliefsthatareselfevidentorderivedfromselfevidentbeliefsbyareliableprocedure…”“Anotheraccountofrationalactionis...toactrationallyistoactonuniversalizableprinciples,sothatwhatisareasonforonepersonmustbeareasonforeveryone…”“Practicalrationalityappliesto
6、actions…actingrationallysimplymeansactinginawaythatismaximallyefficientinachievingone’sgoals”-CambridgeDictionaryofPhilosophyHumanrationalbehaviorisshapedbyascissorswhosetwobladesarethestructureoftaskenvironmentsandthecomputationalcapabilitiesoftheactor.-Her
7、bertSimonSimon,H.A.,1990,“Invariantsofhumanbehavior,”AnnualReviewofPsychology,41,1-19."Boundedrationalityisagenuinelyinterdisciplinarytopic.Itssubjectmatteristhemechanismsthathumans,institutions,andartificialagentsusetoachievetheirgoals.Thecommondenominatori
8、sthatdecisionsneedtobemadewithlimitedtime,knowledge,andotherresources,andinaworldthatisuncertainandchanging."Gigerenzer,G.andR.Selten,2001,“RethinkingRationality,”inBoundedRationality,MITPress,C
