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1、EnjoyYourWork3.2OperatingsysteminstallationContentsAnswerquestionsaboutOSinstallation1Explaintheinstallationprocess2Oralpractice3Tryyourearsandhands(dictation)4AnswerquestionsaboutOSinstallation客户表明身份、提出需求（问题）自报家门技术支持提出解决方案（答案）、建议技术支持Michael:GeneralComputercorporation.ThisisMich
2、ael.howcanIhelpyou?Customer:Hello,IboughtaGCCcomputerwithwindowsMEayearago,andnowIjustboughtacopyofwindowsXP.HowcanIinstallitonmycomputer?Michael:Well,toinstallanoperatingsystem,youshouldfirstcleanuptheprimarypartition,thenbootyourcomputerwiththeWindowsXPinstallationDisc,andthen
3、formattheprimarypartitionCwiththeinstaller.Afterthat,youjustfollowtheinstructionsoftheinstalleranddonecessarychangesuntilitisallfinished.Iadviseyoutoconsultyourusermanualintheprocess,becausesomestepscanbeverydangerous.Customer:Isee.I’llbecareful.Thanks.Michael:Anytime.Thankyoufo
4、rusingourproductsandservices.Haveaniceday.InstallingWindowsandMacOSRaisingaquestionCustomer我刚买了一套Linux7.1系统，但安装向导是中文的。你能把安装过程告诉我吗？Customer我刚买了一套WindowsXP系统。我应该如何进行安装呢？Ijustbought…HowcanI…?Acopyof…Installtheinstallationguidetheinstallationprocess…isinChinese.Couldyoutellme…?Answe
5、ringaquestionMichael要安装操作系统，您应该……句型：Todo…,youshoulddo…Toinstallanoperatingsystem,youshould…InstallingWindows用安装程序格式化主分区,andthen用WindowsXP安装光盘启动电脑,then…First…清理主分区cleanupbootformatDo…with…Formattheprimarypartitionwiththeinstaller,andthenBootthecomputerWiththeWindowsXPinstallation
6、disk,then…First…CleanuptheprimarypartitionMichael:GeneralComputersCustomerService.WhatcanIdoforyou?Customer:IjustboughtacopyofGeneralComputersLinux7.1,butunfortunatelytheinstallationguideisinChinese.I'mnotsosurehowtoinstallit.Couldyoukindlytellmethewholeinstallationprocess?Micha
7、el:Ok.You’rewelcome.First,youneedtoprepareacleanpartitionfortheoperationsystem.Then,youbootyourcomputerwiththefirstGeneralComputerLinuxInstallationDisc,andthenformatthatpartitionwithaLinuxsupportedsystem.Afterthat,youcanjustfollowtheinstructions.Youdon’tneedtochangeanything.Cust
8、omer:Oh,Isee,itseemsnotdifficultatall.Thanks.Mi
