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1、口语部分问题Q:HowmanyDepartmentsinyouhotel?饭店有多少个部门，并说出各部门的功能A:ThereareSixteenDepartmentsinourhotel.Forexample：Frontoffice、Account、Housekeeping、Engineering、Sales&Marking、Executiveoffice、HumanResource、Training、TradeUnion、Security、Food&Breakfast、HealthCenter、FunctionHall、asstmana
2、gerQ:Whatmeanscancelthereservation?Ifthepeoplecancelthebookhowtodo?取消预定是什么意思？如果客人取消预定，你应该怎么做？A:Itmeanssomeguestswerebookedroominhotelbyinternetortelephonebefore,butmaysomereasoncannottolive,sotheywanttocancelthatroom.Inthissituation,weshouldchecktheguestreservation,guestn
3、ame,andanswertheguest.取消预定的意思就是客人通过网络或电话等方式预定了房间，准备入往，但是因为各种原因无法来入往了。这种情况下，我们应该查客人订房时间、姓名，查看记录后答复客人。Q:Explaintheroomtypeandroomrate介绍一下饭店的房型及房价A:Myhotelhavethreetowers.TowerAandBisfourstars,towerCisfivestars.SotowerCroomratethantowerAandBtodear.TowerAsingleroomrateis530yu
4、an.doubleroomrateis660yuan.8Suiterateis1050yuan.TowerBsingleroomrateis580yuan.doubleroomrateis798yuan.Suiterateis1280yuan.businessroomrateis798yuan.TowerCdoubleroomrateis1280yuan.Suiterateis1680yuan.businessroomrateis1280yuan.presidentialsuiterateis11,800yuan.Q:Introducey
5、ourhotel介绍你的酒店A:Myhotelnameis“CHINAPEOPLESPALACE”.Thehotelisfourstars.MyhotelhaveAandB、Cthreetowers.Thereare1027roomswhichareincludingsingleroomdoubleroombusinessroomsuit、presidentialsuite.Thereare20restaurantsand25differentstylesconference.Therearecompetedfacilitiesin
6、myhotel,includebusinesscenter,shoppingcenter,postoffice,ticketcenter,healthcenter、bank、swimmingpool、tenniscourt、badmintoncourtandsoon.wegivethebestservicetoguest,andletthemtofeelcomfort,happyandeasy.我的酒店的名字叫“中国职工之家”。我的酒店是四星级饭店，有A、B、C三座楼一共有1027间客房，包括单人间、双人间、商务间、套间、总统套房还有20
7、个餐厅和25个不同风格的会议室。饭店配套设施齐全包括商务中心、购物中心、邮局、票务中心、健身房、银行、游泳池等。我们为客人提供最好的服务，让客人感受到舒适、愉悦、便捷。Q:Whatkindofserviceofhousekeeping?客房部为客人提供哪些服务？8A:wecleaningrooms,changingbeddings,dustoff,usingdust8collectors,collectinggarbage,cleaningwashroom,tidyinggoodsofguests,collectingtheclothin
8、gofgueststobewashed,complementingallkindsofstuffforguestsneedtimely,havingresponsibilitiesforche
