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1、[大家学习网bbs.TopSage.com]讲义“mini-presentation”部分的sampleanswersTASKCARD10A.Therearemanyfactorstoconsiderwhenplanningpresentation.Themostimportantthingistofindoutabouttheaudience.Weneedtogettheinformationaboutthenumberofaudience,wheretheyarefromandtheyreasonwhytheyatte
2、ndthepresentation.Thesekindsofinformationwillhelptotailorthepresentationtotheirneeds.Anotherimportantaspecttoconsideristoresearchthetopic.Forexample,whattopicintereststhemmost,whatarethelatestnewsaboutthetopic,whatarethebestexamplesaboutthetopicandsoon.Therefore,w
3、ecanmakethepresentationveryusefulandveryinteresting.B.XXXTrainingisthebestwaytogetmoreknowledgeofproducts,mastermorepracticalskillsandunderstandmoreaboutservice.Therefore,traininghelpsstafftodoabetterajobandmakescustomershappier.XXisimportantbecauseweneedtoknowhow
4、thecustomersfeelaboutourservice.Weneedtolistentotheiropinions,getfeedbackfromthemaboutthestandardofourservice,andaskthemwhattheyneed.CustomerSatisfactionSurveyC.themostimportantthingsisencouragingteamwork.Mostprojectscannotbecompletedbyasingleperson,thesuccessofap
5、rojectreliesontheclosecooperationbetweenteammembers.Teamworkguaranteeshighefficiencyandgoodcommunication.Anotherimportantaspectistokeeptoschedule.Everyteammembershouldfinishhistaskbeforethedeadlineaccordingtotheschedule,sothatthewholeprojectcanbefinishedontime.Con
6、sequencesofdelaycanbetoogreat:aheavyfine,clientrefusingtoacceptthegoods,losingprofit,orevenlosingclients.TASKCARD11A.Themostimportantthingistoofferfinancialbenefitstothestaff.Needlesstosay,moneyisimportantbecauseithelpstopaythebills.Thebestwaytomotivatestaffistoof
7、ferfinancialincentivesaccordingtotheresultsoftheirwork.Betterperformance,betterpaid.Anotherimportantaspectisofferingstaffcareerdevelopmentopportunities.Besidessalaryit’simportantthatastaffknowshisorherjobisleadingsomewhere,thatheorshehasabrightfutureinthiscompany.
8、Ifastaffcanseeagoodcareerpathinthiscompany,heiswillingtostayandworkhardtoachievethegoal.B.略C.Themostimportantthingistochooserighttopics.Healthandsafetyt
