1、销售英语口语here’sourcatalogue.这是我们的目录。comeagainnexttime.下次再来。here’smycard.这是我的名片。outofstock.没现货。pleasehaveaseat.请坐。Do you like this model? 你喜欢这款吗?What would you like ? 你喜欢什么样的?How do you pack them? 你想怎样包装它的?The style is out of stock?
2、 这款没货!How do you like this color? 你觉得这颜色怎样?Take your time ! 请随便看!We have some special offers ! 我们有一些特价产品!We have ready stock ! 我们有现货!Can you order more ! 能不能订多点呢?It is our latest model! 这个是新款!It's high qullity 这
3、是好的质量!It's well-made ! 质量很好!This is class one ! A级货!Sorry! thepriceis fixed ! 对不起!一口价!This is the best price ! 这是最低价!We have a rushon this model! 这货很畅销!The material is very expensive ! 现在材料很贵!It'sveryhard tomake 做工很难!May Ikno
4、w what itemsyou areintersted in ? 我可以知道你对哪个产品感兴趣吗?If thiscolor is not available,would youlikeanotherone ?如果这颜色没有,其它的行吗?Hopeyouwillcomeagainnext time !希望你下次再光临!Hopetoseeyouagain !希望再见到你!Takecareof you belonging !请看好你的财物!Enjoyyour trip!旅途愉快3销售英语口语What can I
5、 do for you？或May I help you？打开话题：“Are you looking for something？”Would you mind my recommending？如何展示商品：可以说：“Please take a look at this.”或“That one, madam/sir？如何推延工夫Please take your time”（慢慢看）或“Go right ahead, please.”（随便观赏）。 忙不过来时Would you mind waiting for a while？对付挑剔的顾客：要避免
6、反面辩论，实在不行，记得说句“I'm very sorry we couldn't help you, sir.”（很抱歉，我帮不上什么忙）。 如何举荐特卖品：It's our specialty”（这是本店的特制品） 如何谈论款式： 与顾客谈论款式，既能对顾客表示尊重，又能捉住顾客的理论需求。像 “How do you like this one？”（您觉得这件如何？）或“Will you not try that one？”（试试那件怎样样？）这类话语经常是谈论的前奏，假如能加上“This style is quite elegant,
7、I think you'll like it.”这句话，则买卖更易成功。退换货： You can exchange it provided it's clean”（假如还是干净的，可以请求退换）或 “I'm sorry we won't refund you.”（很抱歉，我们概不退款）必定要表述分明。 如回绝降价： 顾客还价还价几乎是不可避免的事情，间接说no的采购员估量很少，所以你该当充分正文“We make so little on this line！” 如何回绝小费： 假如店铺规则不能收取小费，你可婉拒顾客：“It's so ki
8、nd of you, sir. But we can't accept your tips”（您太好了，不过我们不能收取小费） 假如顾客
