Solution Monitoring - Overview英文学习材料

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1、SAPSolutionManager-SolutionMonitoringSAPSolutionManagerProductManagement,SAPAG©SAPAG2005©SAPAG1WhatisSAPSolutionManagerSolutionMonitoring-IntroductionConceptFunctionality©SAPAG2005©SAPAG2SAPSolutionManager–ValuePropositionCollaborationCustomerThesupporthubandtheg

2、atewaytoSAPSAPTransparencyEfficiencyDevelopmentSAPSolutionManagerSAPCustomCodeDevelopmentIMPLEMENTImplementationofSAPsolutionsOPERATECoreSAPBusinessActiveGlobalSolutionmonitoringProcessSupportServicedeskOPTIMIZESAPChangerequestmanagementConsultingDeliveryofSAPser

3、vicesSAPDiagnosticsEducationControlFlexibilityUpgradeofSAPsolutionsSAPStandardized&integratedapplicationmanagementHosting©SAPAG2005Objective:PresenttheSAPSolutionManagervalueproposition________________________________________________________________________Onther

4、ight-handtwo-thirdsoftheslideyouhaveagrayboxrepresentingthecustomer’senvironment.TheirITlandscapecontainstheapplicationswe’dexpecttosee–someSAPandsomenot.Inthecenterofthislandscapewehavethecorebusinessprocessesthatdrivethecompany,andtheITgroup’scharter–toimplemen

5、t,operate,andcontinuallyoptimizetheseprocesses,aswellastheapplications.ThegoalsoftheCIOarerepresentedinblackinthisbox–efficiency,transparency,control,andflexibility.(ThesearethefourcorevaluepropsthatSAPSolutionManagerprovides)Thatis,ifaCIOcouldmaximizethesefourgo

6、alsthenthechancesofsuccessintheirmissionwouldbesignificantlyincreased.Movingtotheleft,thecustomer’sITlandscapeisconnectedtotheSAPSolutionManager.SAPSolutionManagerisauniquesolutionstackwhichenablesseveralofitsintegratedbusinessprocessestoseamlesslyinteractwiththe

7、customer’sITlandscape(changemanagement,servicedesk,etc).ThesebusinessprocessesarecorefunctionwithinSAPSolutionManagerandreplacethecustomer’sneedtopurchase,implement,andmaintainseparatesoftwareandhardwaresolutionsthatprovidethesefunctions.Thisisoneverysignificantb

8、enefitthatSAPSolutionManagerbrings–theabilitytoreplaceseveralun-integratedtoolswithasingleproductwhichprovidesseamlessintegration,asingleuserinterface(foreaseo