Standard_Support_Plan_Users_Guide_v3

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1、QNX®STANDARDSUPPORTPLANUSER’SGUIDEVersion3.0TableofContentsIntroduction................................1Solutions..................................6TheStandardSupportPlan.....................1Workarounds.............................6OverviewofQNXStandardSupportServices.......2MaintenanceReleases

2、.......................6StandardSupportServices......................3CustomEngineering........................6RoleoftheTSR.........................3AdditionalServicesandPlanFeatures..............6ContactingtheStandardSupportGroup............3TrainingServicesandTrainingCredits...........6myQNXS

3、upportPortal......................3AppendixA—CustomerIssueManagement.........7EmailSupport............................4TicketTypes..............................7TelephoneSupport.........................4TicketStates.............................8WebForums..............................4TicketSever

4、ity............................8ReportingIssues...........................4AppendixB—ScopeofSupport—Hardware,Software,BusinessHours...........................4andExceptions..............................9StandardSupportServices......................5TicketCreationandTracking..................5Tic

5、ketPrioritization.........................5ProblemIsolationandReproduction.............5ReferenceandCustomTargetHosting...........5ErrorReports.............................5QNXOn-SiteSupport.......................5VersionSupportDetails......................5IntroductionIntroductionThankyouforpur

6、chasingQNX®SoftwareSystemsproducts.WeatQNXSoftwareSystemstakegreatprideintheQNXSupportPlans,designedwiththeprofessionaldeveloperinmind.TomakethemostofyourPlan,weaskthatyoureviewthisThisdocumentistobereferencedinconjunctionwiththeUser’sGuideandkeepithandysoyoucanrefertoitas“CommercialSoftwareLice

7、nseAgreement”(CSLA),whichneeded.PleasealsobesuretosharethisdocumentwithanyprovidesfurtherdetailontermsandconditionsoftheofyourcolleaguesthatmaycontactQNXforsupport.supportplan.ContactyourpurchasingagentoryourQNXSalesManagerf