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1、酒店管理系统餐饮设计论文（英文）ASOFTSYSTEMSMETHODOLOGYAPPROACHTODESIGNARESTAURANTMANAGEMENTMODELFORAGREATTOURISMHOTELAbrahamBriones-Juarez,RicardoTejeida-Padilla,OswaldoMorales-MatamorosInstitutoPolitécnicoNacional,Méxicoabrahambriones2003@yahoo.com.mx,rtejeidap@ipn.mx,omoralesm@ipn.mxABST
2、RACTThispaper isabout thedesignofa systemicmodelused in restaurants'managementinsidethehotelsofGreatTourismcategoryinMexicoCity,appliedtotheRestauranttheGiftsoftheHotelSheratonCentroHistorico.WiththepurposeofestablishingaHolisticvisionofthework'sdevelopment,theuseoftheSystem
3、s'ParadigmandconceptsofSoftSystemsMethodologybyPeterChecklandwas determinate, since the case of study is a social system that is not only able tochoosemeanstoreachcertaingoals,butalsocapabletoselectandtochangethem.Thedesignedmodelwasconceptuallydefinedwiththerestructuringoft
4、heinformationflows,thereorganizationoftherestaurant'sorganizationalstructureandtheviewoftheelementsthataffectthesysteminitsinternandexternalenvironments.Keywords:SoftSystemMethodology,management,restaurant,hotel,tourism.INTRODUCTIONTourism is one of themost important and dyn
5、amic segments in the currentworldcontributingwitharound11%oftheworldproductionandgeneratesoneofeachelevenworkpositions. It is considered that innext20years1.6million touristswill travelaround theworldand theywill leaveabilliondollarseconomic spill, inMexico thetourismsectorc
6、ontributeswithover7%ofthenationalPIBanditalsocontributeswithmore than9% indirectand indirectworkpositions(ConsejodePromociónTurística,2006).Tourism has become aworld level alternative to confront the setbacks of the poorcountries that look forward todevelop alternatives that
7、 improve their economiesbymeansofthecreation,diffusionandimprovementofitstouristdestinations,somuchofbeachesasofcities.SuchitisthecaseofMexicothatoccupiesthe7ºplaceintourists'receptionatworldlevelwithareceptionof.31%oftheworldtourism.InMexicothetouristactivityandthereforethe
8、hotelindustryarepartofoneofthemaineconomicactivities,isenoughtomentionthatt
