Future_in_our_Hands_02

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1、FutureinOurHandsTheDussmannGroupCorporateResponsibilityReport2011/2012ContentsTheDussmannGroupinProfile9GlobalBusiness.LocalService.9ASecureFutureasaFamilyEnterprise13InnovativeServiceSolutionsforBusinessandSociety14CodeofConduct:EstablishingandPracticingCommonValu

2、es18OurApproach:PartnershipandDialog19OurSustainabilityStrategy21TakingonChallenges,DrivingChange21TheChallengeforServiceProviders:ChangingMarketandClientDemands22TheDussmannPathofSustainability:InterviewwithDirkBrouwers,CEOoftheDussmannGroup26ResponsibilityforourW

3、orkforce29CommitmenttoFairPay29PersonnelDevelopment:InitialandFurtherTrainingtoEnsureSufficientSkilledPersonnel30DussmannStandsforEquality33MoreAlternativeswithFlexibleWorkingTimes36OpenCommunicationandInformationExchange36Clients’Wishes–OurCompassOurSuppliers:forS

4、ustainableServices39PartnersinSustainability59TechnicalServices:ManagementofEnergyAManagementSystemWhichandOperatingExpensesforaHeadStart40DefinesPurchasingRequirements59CleaningServices:TopQualityandDetailedQuestionnaireforAssessmentEnvironmentalCompatibility41ofS

5、uppliers60Catering:MakingClosePartnershipsforEvenResponsibilityAppetizing44MoreClientOrientation60NursingandCare:TransparencyandQualityatKursana47SocialCommitment63Security:ProtectingOurClients’Assets49DussmannKulturKindergarten:theAddedExtraforAttractiveEmployers5

6、1EnvironmentalProtection–LighthouseProjectsandNorms53ISO14001:ConfirmationofaFunctioningEnvironmentalManagementSystem53LighthouseEnvironmentalProjects55SavingEnergyatDussmanndasKulturKaufhaus55DussmannServiceItaly:ExcellentEnvironmentalandSocialStandards56DussmannS

7、erviceAustria:APioneerinEnvironmentalProtection56DussmannServiceLuxembourg:AwardofSustainabilityLabelESR57ForewordDearReader,YouholdtheDussmannGroup’sfirstsustainabilityreportinyourhands,areportthatmakesusveryproud.Neverbeforehavewedocumentedthecorporateresponsibil

8、itywhichwetradition-allyassumesocompletelyand,simultaneously,statedourobjectivessoclearly.Theresultisanexpeditionofdiscoverythroughtheoperationso