资源描述：
《Factor Analysis》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。
1、TheServiceIndustriesJournalVol.30,No.2,February2010,281–298LogisticsservicecapabilitiesandfirmperformanceofinternationaldistributioncenteroperatorsabChin-ShanLuandChing-ChiaoYangaDepartmentofTransportationandCommunicationManagementScience,NationalChengKungbUniversity,TainanCity70101,Taiwan,Republic
2、ofChina;DepartmentofShippingandTransportationManagement,NationalKaohsiungMarineUniversity,KaohsiungCity81143,Taiwan,RepublicofChina(Received4January2008;finalversionreceived31March2008)Thisstudyempiricallyevaluatedthecruciallogisticsservicecapabilitiesandfirmperformanceofinternationaldistributioncent
3、eroperatorsinTaiwan.Threecriticallogisticsservicecapabilitieswereidentifiedbasedonfactoranalysis:(a)innovationcapability,(b)customerresponsecapability,and(c)flexibleoperationcapability.Clusteranalysiswassubsequentlyusedandbasedontheirmeanscoresinthethreelogisticscapabilitydimensions,respondents’firmsw
4、ereassignedtooneofthreegroups,namely:customerresponseandflexibleoperationcapabilities-orientedfirms,customerresponseandinnovationcapabilities-orientedfirms,andcustomerresponsecapability-orientedfirms.Findingsindicatedthatcustomerresponseandinnovationcapabilities-orientedfirmshadthebestfirmperformance,fol
5、lowedbycustomerresponseandflexibleoperationcapabilities-orientedfirmsandcustomerresponsecapability-orientedfirms.Keywords:logisticscapability;firmperformance;internationaldistributioncenteroperatorsIntroductionGlobalizationofbusinessandtime-basedcompetitionhavehadatremendousimpactonthewaycompaniesopera
6、tetoday.Globaloperationsrequiretheintegrationofglobalman-ufacturingwithlogisticsservicecapabilitiesandtransportsupportforefficientandeffec-tivebusinessperformance(Bowersox&Closs,1996).Inparticular,transportdemandrequiresefficientintegratedmoves,premiumpackageservices,andthebestuseofavailablemodaltran
7、sportoperationsandinternationaldistributioncenters(IDC)(Coyle,Bardi,&Langley,2003).Accordingly,theroleofIDCashomebasesformerchandizetransportationanddistributionhasbecomeincreasinglyimportant(UnitedNationsC
