资源描述：
《management of information systems信息系统管理》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、DecisionSupportSystems25199971±88.Thebalancedscorecard:afoundationforthestrategicmanagementofinformationsystemsab,)cMarisMartinsons,RobertDavison,DennisTseaDepartmentofManagement,CityUniÍersityofHongKong,TatCheeAÍenue,Kowloon,HongKong,ChinabDepartmentofInformationSystems,CityUniÍersityo
2、fHongKong,TatCheeAÍenue,Kowloon,HongKong,ChinacInformationSystemsandSerÍices,ChinaLightandPowerCompany,HongKong,ChinaAccepted28September1998AbstractThebalancedscorecardBSChasemergedasadecisionsupporttoolatthestrategicmanagementlevel.Manybusiness.leadersnowevaluatecorporateperformancebys
3、upplementingfinancialaccountingdatawithgoal-relatedmeasuresfromthefollowingperspectives:customer,internalbusinessprocess,andlearningandgrowth.ItisarguedthattheBSCconceptcanbeadaptedtoassistthosemanagingbusinessfunctions,organizationalunitsandindividualprojects.Thisarticledevelopsabalance
4、dscorecardforinformationsystemsISthatmeasuresandevaluatesISactivitiesfromthefollowingperspectives:.businessvalue,userorientation,internalprocess,andfuturereadiness.CasestudyevidencesuggeststhatabalancedISscorecardcanbethefoundationforastrategicISmanagementsystemprovidedthatcertaindevelo
5、pmentguidelinesarefollowed,appropriatemetricsareidentified,andkeyimplementationobstaclesareovercome.q1999ElsevierScienceB.V.Allrightsreserved.Keywords:Balancedscorecard;Performancemeasurementandevaluation;Strategicdecision-making;Informationsystemssuccess;Multidimensionalmetrics;Casestud
6、ies;Performancemanagement1.Introductionaskedmorefrequentlythaneverbefore:Isthatin-vestmentinISorinformationtechnologyITreally.worthwhile?IsthatITapplicationweimplementedaGrowingamountsofintellectualandfinancialsuccess?IsourISdepartmentorfunctionproduc-.capitalarebeinginvestedtocollect,
7、process,store,tiveandeffective?Shouldweuseoutsourcing?anddisseminateinformation.Astheresourcecom-mitmentstoinformationsystemsIScontinueto.Recentsurveysindicatethatissuessuchas`mea-suringthevalueofIT'and`evaluatingISperfor-escalate,thefollowingtypesofquestionsarebeingmanc
