Person-to-person call1

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1、Person-to-personcall叫人服务叫人电话（Person-to-personcall）：经由国际接线生，与指定姓名的接听者通话。当指定的接听者不在，或者是尚未联系到的时候，电话不计费。但是，这种电话单位时间的通话费率较高。新词释放Person-to-personcall叫人电话Collect对方付费的Hangup挂断Fullname全名Switzerland瑞士Collectcall受付电话operator总机，接线员听对话回答以下问题1.whichthecountryaretheguestcalling?2.Theguestselectwhatkindofcal

2、ling?对话Farrar:I’dliketomakeaninternationalcall.Operator：Certainly，sir.Whichcountryareyoucalling?Farrar:Switzerland.Operator：Aperson-to-personorastationcall,sir?Farrar:person-to-personOperator：Couldyoutellmetheparty’sfullnameandtelephonenumberplease?Farrar:Yes,it’sNancyandthenumberisLausanne4

3、9680Operator：NancyatLausanne49680.Farrar:That’sright.Operator：MayIhaveyournameandroomnumber,please?Farrar:Yes,it’sFarrarandI’minRoom834.Operator：Mr.FarrarinRoom834.Farrar:That’sright.Operator：Couldyouhandup,pleaseandwewillcallyouback?Farrar:OK.1.i’dliketomakeaperson-to-personcollectcall.我要打一

4、个受话人付费的电话。2.whatnumberdoyouwanttocall?您要打的号码是多少？经典句型3.what’stheparty’sname?你要叫的人的名字？4.Aperson-to-personorastationcall?叫人电话还是叫号电话？转接电话告诉对方你要转电话（以及原因）请稍等，XX先生/小姐，我为你转接至（部门/姓名），分机XXXX，Onemomentplease,Iwillconnectyouto(Department/Name),extensionXXXX.电话转接后，在接通前，需告知接电话的同事：—来电者姓名—所需帮助Lili，我是前台的Alle

5、n，线上是通用公司的李先生，他想预订会场。常用电话英语-接电话WelcometoFocalPricetelephoneservicecenter.ThisisShirley.MayIhelpyou?WhatcanIdoforyou？Isthereanythingwecanhelp?八常用电话英语-让客户等候Sorry,wouldyoumindholdingforoneminute?Couldyoupleaseholdonforawhile?Sorrytohavekeptyouwaiting?Hang on a second, please.常用电话英语-对于不能立即解决的问题W

6、ouldyoupleasecallbackinxxminuteslater?Canyoupleaseleaveusyoure-mailaddress?We’llreplyyouviaemailinXXminutes?常用电话英语-遇到对方无应答I’mafraidIcannothearyou.Wouldyoupleasechangeanotherphone,orsenduse-mailtocustomerservice@focalprice.com.Sorry,I can't hear you very well.I'm having trouble hearing you.常用

7、电话英语-结束通话IsthereanythingelseIcanhelp?You'rewelcomeIt'smypleasureDon'tmentionit.That'sallright.Notroubleatall.Haveaniceweekend!Thankyouforcalling.Goodbye!NeverVs.AlwaysAlwaysintroducethedepartmentandyourselfandextendappropriatehospitalitygreeting“Go