Chapter_2_Robbins_6e_Managing_Diversity

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1、Chapter2ManagingadiverseworkplaceChapterLearningObjectivesAfterstudyingthischapter,youshouldbeableto:Describethetwomajorformsofworkforcediversity.DefinethekeybiographicalcharacteristicsanddescribehowtheyarerelevanttoOB.Defineintellectualabilityanddemonstrateitsr

2、elevancetoOB.Contrastthetwotypesofability.Describehoworganisationsmanagediversityeffectively.Showhowcultureaffectsourunderstandingofbiographicalcharacteristicsandintellectualabilities.DiversitySurface-leveldiversityDeep-leveldiversityDiversityManagementBiographi

3、calCharacteristicsObjectiveandeasilyobtainedpersonalcharacteristics.AgeOlderworkersbringexperience,judgment,astrongworkethic,andcommitmenttoquality.GenderFewdifferencesbetweenmenandwomenthataffectjobperformance.BiographicalCharacteristics(Continued)Race&Ethnicit

4、yContentiousissue:differencesexist,butcouldbemoreculturebasedthanracebased.TenurePeoplewithjobtenure(seniorityatajob)aremoreproductive,absentlessfrequently,havelowerturnover,andaremoresatisfied.OtherBiographicalCharacteristicsReligionMayimpacttheworkplaceinareas

5、ofdress,groomingandschedulingSexualOrientationFederallawdoesnotprotectagainstdiscrimination(butstateorlocallawsmay).Domesticpartnerbenefitsareimportantconsiderations.GenderIdentityRelativelynewissue–transgenderedemployees.AbilityAnindividual’scapacitytoperformth

6、evarioustasksinajob.IntellectualandPhysicalAbilitiesAbilityMadeupoftwosetsoffactors:IntellectualAbilitiesTheabilitiesneededtoperformmentalactivities.GeneralMentalAbility(GMA)isameasureofoverallintelligence.WonderlicPersonnelTest:aquickmeasureofintelligenceforrec

7、ruitmentscreening.Nocorrelationbetweenintelligenceandjobsatisfaction.PhysicalAbilitiesThecapacitytodotasksdemandingstamina,dexterity,strength,andsimilarcharacteristics.DimensionsofIntellectualAbilityKeyPhysicalAbilitiesStrengthFlexibilityCoordinationBodycoordina

8、tionBalanceRoleofDisabilitiesFocusingonabilitycancreateproblemswhenattemptingtodevelopworkplacepoliciesthatrecognisediversityintermsofdisabilities.Itisimportanttoreco