管理学原理managem

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1、Chapter1Whatisorganisationalbehaviour?ChapterLearningObjectivesAfterstudyingthischapteryoushouldbeableto:Demonstratetheimportanceofinterpersonalskillsintheworkplace.Describethemanager’sfunctions,roles,andskills.Defineorganisationalbehaviour(OB).ShowthevaluetoOBofsystematicstudy.I

2、dentifythemajorbehaviouralsciencedisciplinesthatcontributetoOB.DemonstratewhyfewabsolutesapplytoOB.IdentifythechallengesandopportunitiesmanagershaveinapplyingOBconcepts.Comparethethreelevelsofanalysisinthisbook’sOBmodel.TheImportanceofInterpersonalSkillsUnderstandingOBhelpsdeterm

3、inemanagereffectivenessTechnicalandquantitativeskillsareimportantButleadershipandcommunicationskillsareCRITICALorganisationalbenefitsofskilledmanagersLowerturnoverofqualityemployeesHigherqualityapplicationsforrecruitmentBetterfinancialperformanceWhatManagersDoTheygetthingsdonethr

4、oughotherpeople.ManagementActivities:MakedecisionsAllocateresourcesDirectactivitiesofotherstoattaingoalsWorkinanorganisationAconsciouslycoordinatedsocialunitcomposedoftwoormorepeoplethatfunctionsonarelativelycontinuousbasistoachieveacommongoalorsetofgoals.ManagementFunctionsManag

5、ersPlanOrganizeLeadControlDiscoveredtenmanagerialrolesSeparatedintothreegroups:InterpersonalInformationalDecisionalMintzberg’sManagerialRolesMintzberg’sManagerialRoles:InterpersonalSource:AdaptedfromTheNatureofManagerialWorkbyH.Mintzberg.Copyright©1973byH.Mintzberg.Reprintedbyper

6、missionofPearsonEducation.Mintzberg’sManagerialRoles:InformationalSource:AdaptedfromTheNatureofManagerialWorkbyH.Mintzberg.Copyright©1973byH.Mintzberg.ReprintedbypermissionofPearsonEducation.Mintzberg’sManagerialRoles:DecisionalSource:AdaptedfromTheNatureofManagerialWorkbyH.Mintz

7、berg.Copyright©1973byH.Mintzberg.ReprintedbypermissionofPearsonEducation.EssentialManagementSkillsTechnicalSkillsTheabilitytoapplyspecialisedknowledgeorexpertiseHumanSkillsTheabilitytoworkwith,understand,andmotivateotherpeople,bothindividuallyandingroupsConceptualSkillsThementala

8、bilitytoanalyseanddiagnosecomplexsituati