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《SAP_2009_Annual_Report》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。
1、Uppingthegame006meetingnatUraldisastershead-on054leadingwithprocessesaswellasprodUction060streamingpastthecompetition150slickintegration258ToourShareholdersLettertotheShareholders002ExecutiveBoard004TransparencyandIntegrityInvestorRelations008Sustainabilit
2、y013CorporateGovernanceReport019ReportbytheSupervisoryBoard023CompensationReport036DeclarationoftheExecutiveBoard058IndependentAuditor’sReport059ReviewofOperationsTheSAPGroupofCompanies063SoftwareandServicePortfolio068PartnerEcosystem079ResearchandDevelopm
3、ent083Acquisitions092Customers093Employees095FinancialMeasuresCitedinthisReview099EconomicConditions108Income,Finances,andAssets110CorporateGovernance125InformationConcerningTakeovers126RiskManagementandRiskFactors129BusinessintheNewYear:EarlyNews145Outloo
4、k146FinancialStatementsConsolidatedFinancialStatementsIFRS154FinancialStatementofSAPAG(HGB)–ShortVersion256AdditionalInformationFive-YearSummary260Addresses262PublicationsforShareholders263FinancialCalendar264PublicationDetails265001LettertotheSharehoLderS
5、ClarityfostersinnovationDearShareholders,Customers,Partners,andColleagues,Thepastyearwasmarkedbychangestothebusinessenvironment,ascustomersadaptedtoanewmarketreality.Customerbuyingbehaviorshiftedtoanemphasisonsmallertransactionsandprojectswithimmediateretu
6、rn;decisionmakingmovedincreasinglytolineofbusinessexecutivesandawayfromthetraditionalITpowerbaseoftheCIO;andtherewereincreasedrequirementsforsolutionstohelpCEOs,COOs,andCFOsmanageperfor-mance,compliance,andgainmorebusinessinsightforfasterdecisionmaking.Tor
7、espondquicklytothis“newnormal”ofcustomerbehavior,SAPbegananambitioustransformationtobringusclosertocustomersandtoincreasespeedtovalue.Welaidanewfoundationforsustainablegrowth,implementedleanprinciplesandincreasedengagementwithemployees–ourmostpowerfulasset
8、s–whilepayingcloseattentiontocosts,reducingthemby€662millionyear-over-year,withaclearfocusonimprovingouroperatingmargin.As2009drewtoaclose,thesetransformationefforts,combinedwithstrongfieldexecutionandarenewe
