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时间:2019-08-05
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1、AsiaCNRCTechnicalBulletinManagementGuideline1.ProposeThedocumentservesasaguidelinefortechnicalbulletingeneration,review,approvalanddistribution.2.ScopeThisprocessisappliedtoAsiaCNRCTechnicalSupportGroupandServiceDeskonAsiaCNRCissuedtechnicalbulletins.3.DefinitionPOPI
2、:ProtectingOurProprietaryInformationCorporatedefinitionforPOPIClassification:MotorolaRegisteredSecretProprietary:SeriousDamageWouldBeCausebyUnauthorizedDisclosureExamples:TradeSecretDataNewProductDevelopmentNewProcessDevelopmentCertainFinancialandPlanningDataLongRang
3、eorStrategicPlanningMotorolaConfidentialProprietary:SubstantialDetrimentalEffectCausedbyUnauthorizedDisclosureExamples:PersonnelInformationSomeFinancialDataCertainTechnicalInformationMotorolaInternalUseOnly:LikelytobeHarmfulTroughitsUnauthorizedDisclosureExamples:Tel
4、ephoneLists(Directories)ManagementBudgetReportsTrainingMaterialMotorolaGeneralBusinessInformation:DisclosuretothePublicWouldNotBeDamagingExamples:PolicyManualsCensusData4.ResponsibilityTechnicalSupportEngineerTechnicalsupportengineershouldgenerate,perfectanddistribut
5、ethetechnicalbulletin.Forbulletinmaybedistributedtothecustomer,TechnicalsupportengineershouldgenerateChineseexecutivesummaryaswell.TechnicalSupportTeamLeaderTheteamleadershouldmakedecision,whicheventsshouldgeneratethebulletinandapprovethebulletinbeforethedistribution
6、finally.ServiceDeskServiceDeskshouldmaintainthedistributionlist.7Issuedby:APACCNRCGSM/GPRS/UMTSGroupTel:86(10)88417733
7、Fax:86(10)68423633
8、Email:bjmcscgsm@cig.mcel.mot.comWebSite:AsiaCNRCGSM/GPRSTechnicalBulletin4.Process4.1BULLETINGENERATIONIngeneral,it’snecessarytog
9、eneratethetechnicalbulletininthreesituations.·Alert(NeedMichael’sinput)AnAlertwillbedeliveredtoinformengineersandcustomersofurgentissuessuchas:-Asystemproblemthatmayaffectoperator’ssystemoperations(forexamplecallprocessingoroutages).-Asystemproblemthatmayaffectoperat
10、or’srevenue(forexamplesubscriberbilling).-Issuesthatmayconstituteasafetyhazard.·KnowledgeSharing(NeedMichael’sinput)Someworkingexpe
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