70-272考题及考试指南分享

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1、70-272考试资料SupportingUsersandTroubleshootingDesktopApplications科目编号：70-272科目名称：SupportingUsersandTroubleshootingDesktopApplications语言（s）：英语，法语，德语，日语，韩语，俄语，西班牙语，中文（简体）考生：IT专业人士技术：微软WindowsXP类型：监考考试相关认证：MCDST70-272考试是Microsoft公司的SupportingUsersandTroubleshootingDesktopApplications认

2、证考试官方代号，SupportingUsersandTroubleshootingDesktopApplications认证作为全球IT领域专家Microsoft热门认证之一，是许多大中IT企业选择人才标准的必备条件。下面是由Testinside考题大师带来的70-272考试资料分享！70-272考试概述：AboutthisExamCandidatesforthisexamsupportenduserswhorunMicrosoftWindowsXPProfessionalinacorporateenvironmentorMicrosoftWindow

3、sXPHomeEditioninahomeenvironment.AudienceProfileCandidatesforthisexamsupportenduserswhorunMicrosoftWindowsXPProfessionalinacorporateenvironmentorMicrosoftWindowsXPHomeEditioninahomeenvironment.Theyshouldhaveexperienceusingapplicationsthatareincludedwiththeoperatingsystem,suchasM

4、icrosoftInternetExplorerandMicrosoftOutlookExpress,aswellastheproductivityapplicationsusedinacorporateenvironment,suchasMicrosoftOfficeapplications.Candidatesshouldbeabletoresolveoperatingsystemissuesbytelephone,byconnectingtoanenduser'ssystemremotely,orbyvisitinganenduser'sdesk

5、top.TheyshouldhaveaworkingknowledgeofoperatinginaworkgrouporActiveDirectorydomainenvironmentandhowendusersareaffectedbyeachenvironment.Thisexam,whencombinedwith70-271(theoperatingsystemexamfordesktopsupporttechnicians),shouldvalidatethatacandidatecansuccessfullyanswer,orescalate

6、,allcallsfromendusers.CreditTowardCertificationWhenyoupassExam70-272:SupportingUsersandTroubleshootingDesktopApplicationsonaMicrosoftWindowsXPOperatingSystem,youcompletetherequirementsforthefollowingcertification(s):CorecredittowardMicrosoftCertifiedDesktopSupportTechnician(MCDS

7、T)onMicrosoftWindowsXPcertificationMicrosoftCertifiedProfessional(MCP)70-272考试知识点：SkillsBeingMeasuredThisexammeasuresyourabilitytoaccomplishthetechnicaltaskslistedbelow.Thepercentagesindicatetherelativeweightofeachmajortopicareaontheexam.ConfiguringandTroubleshootingApplications

8、ConfigureandtroubleshootOfficeapplications.Answ