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《SAP-2011-Annual-Report》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。
1、2011AnnuAlRepoRtFinancialanDnOn-FinancialPERFORMancEImpRovIngpeople’slIves®TheBest-RunBusinessesRunSAPTobeallsetforthefuture,183,000customersin120countrieslooktoSAPfornewtechnologies,tools,andstrategiestoday.SAPsolutionshelpthemrespondtotheneedsofpeoplelivinglonger,hea
2、lthierlives;analyzeandunderstandthecomplexconnectionsbetweenclimatechangeandbusinessoperations;openupnewopportunitiesandbusinessmod-elsinglobalizedmarkets;andapplytechnologyandinnovationthatmakesworksimplerandmoreefficient.SAPhelpsourcustomersruntheirbusinesseswithidea
3、sandsolutionsthatmakethemleaders.KeyFactsPerformanceSummary€millions,unlessotherwisestated20112010Changein%FinancialkeyperformanceindicatorsSoftwarerevenue3,9713,26522Softwareandsoftware-relatedservicerevenue(IFRS)11,3199,79416Non-IFRSadjustments2774–64Softwareandsoftw
4、are-relatedservicerevenue(non-IFRS)11,3469,86815Totalrevenue(IFRS)14,23312,46414Non-IFRSadjustments2774–64Totalrevenue(non-IFRS)14,26012,53814Operatingprofit(IFRS)4,8812,59188Non-IFRSadjustments–1711,416–112Operatingprofit(non-IFRS)4,7104,00718Operatingmarginin%(IFRS)3
5、4.320.865Operatingmarginin%(non-IFRS)33323Freecashflow3,3332,58829Netliquidity1,636–850292Days’salesoutstanding(DSO)6065–8Equityratio(totalequityasapercentageofthetotalassets)54.747.016ResearchanddevelopmentResearchanddevelopmentexpenses1,9391,72912Researchanddevelopme
6、ntexpensesasapercentageoftotalrevenue(non-IFRS)13.913.6Numberofemployeesinresearchanddevelopmentatyear-end1)15,88415,8610sharesanddividendWeightedaverageshares,basicinmillions1,1891,1880Earningspersharein€2.891.5290Dividendpersharein€1.100.6083Sharepricesatyear-endin€4
7、0.8538.107Marketcapitalizationin€billions50.246.77PerformanceSummary€millions,unlessotherwisestated20112010Changein%employees1)Numberofemployeesatyearend55,76553,5134Personnelexpensesperemployee(excludingshare-basedcompensation)1)1081053Employeeengagementin%77.068.013B
8、usinessHealthCultureIndexin%65.059.010Womenin%1)30.030.00Femalemanagersin%1),2)18.717.85Employeeretentionin%1)93.093.
