04An analysis of third-party logistics performance and service provision

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1、TransportationResearchPartE47(2011)547–570ContentslistsavailableatScienceDirectTransportationResearchPartEjournalhomepage:www.elsevier.com/locate/treAnanalysisofthird-partylogisticsperformanceandserviceprovisiona,⇑bChiung-LinLiu,AndrewC.LyonsaBafangCollegeofLogistics,FuzhouUniversity,2Xueyuan

2、Road,Fuzhou350108,PRChinabUniversityofLiverpoolManagementSchool,ChathamStreet,LiverpoolL697ZH,UKarticleinfoabstractArticlehistory:TheaimoftheresearchdescribedinthispaperistoevaluatetherelationshipbetweentheReceived5June2009servicecapabilitiesandperformanceofUKandTaiwanesethird-partylogistics(

3、3PL)pro-Receivedinrevisedform29May2010viders.Astudyispresentedbasedonarecentsurvey.Theresultsidentifythemostimpor-Accepted26August2010tantservicesofferedby3PLsandthemostimportantaspectsof3PLoperationalperformance.Theresultsalsosuggestthatexcellenceinoperationsismoreimportantthanwide-rangingse

4、rviceprovision.Furthermore,theresearchsuggeststhattherangeofser-Keywords:viceprovisionofferedby3PLsdoesnotdirectlyinfluencethe3PLs’financialperformance.Third-partylogisticsHowever,3PLproviderswithservicecapabilitiesthatcorrespondtothekeyprioritiesofServicecapabilitiesPerformancecustomerswillgai

5、nsuperiorfinancialperformancethroughabetteroperationalperfor-mance.SimilaritiesanddifferencesbetweenlogisticspracticesintheUKandTaiwanarehighlighted.Ó2010ElsevierLtd.Allrightsreserved.1.IntroductionThepursuitofimprovedefficiencyperformanceinlogisticsoperationsisaconstantbusinesschallenge(Bowers

6、oxetal.,2007).Oneinitiativethatisprovingproductiveandallowsbusinessestoconcentrateontheircorecompetenciesistheout-sourcingofthelogisticsfunctiontopartners,knownasthird-partylogistics(3PL)providers(Hongetal.,2004;LiebandBentz,2005a).3PLprovidersprovideanopportunityforbusinessestoimprovecustome

7、rservice,respondtocompetitionandeliminateassets(HandfieldandNichols,1999).Many3PLprovidershavebroadenedtheiractivitiestoprovidearangeofservicesthatincludewarehousing,distribution,freightforwardingandmanufacturing(LiebandRandall,1999).Extending