资源描述：
《《意义的传递与理解》PPT课件》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、Chapter12CommunicationandInterpersonalSkillsPowerPointPresentationbyCharlieCookCopyright©2004PrenticeHall,Inc. Allrightsreserved.CaseSupposethatyouworkinaseven-elevenshopfrom11pmto7am.Onenight,arobberbreaksinwithagunandasksyoutoopenthesafe.Youdon’thavethekeyofthesafe.Whatwouldyousa
2、yatthatmoment?Ican’tdoit.Iamunabletodoit.2Copyright©2004PrenticeHall,Inc.Allrightsreserved.LEARNINGOUTCOMESAfterreadingthischapter,Iwillbeableto:Definecommunicationandexplainwhyitisimportanttomanagers.Describethecommunicationprocess.Listtechniquesforovercomingcommunicationbarriers.
3、Describethewiredandwirelesstechnologiesaffectingorganizationalcommunications.Identifybehaviorsrelatedtoeffectiveactivelistening.3Copyright©2004PrenticeHall,Inc.Allrightsreserved.LEARNINGOUTCOMES(cont’d)Afterreadingthischapter,Iwillbeableto:Explainwhatbehaviorsarenecessaryforprovidi
4、ngeffectivefeedback.4Copyright©2004PrenticeHall,Inc.Allrightsreserved.UnderstandingManagerialCommunicationWhatisCommunication?Thetransferandunderstandingofmeaning意义的传递与理解everythingthatamanagerdoesinvolvescommunicationeffectivecommunicationdoesnotequalagreement©PrenticeHall,200211-5
5、5Copyright©2004PrenticeHall,Inc.Allrightsreserved.UnderstandingManagerialCommunicationinterpersonalcommunication-occursbetweenpeopleorganizationalcommunication-allthepatterns,networks,andsystemsofcommunicationinanorganization组织中沟通的各种方式、网络和系统©PrenticeHall,200211-66Copyright©2004Pren
6、ticeHall,Inc.Allrightsreserved.游戏1对指示的反应7Copyright©2004PrenticeHall,Inc.Allrightsreserved.象限一I象限二_______________象限三鼓小孩性别小狗8Copyright©2004PrenticeHall,Inc.Allrightsreserved.TheCommunicationProcessCommunicationprocessThetransferringandunderstandingofmeaning编码解码媒介反馈9Copyright©2004Pren
7、ticeHall,Inc.Allrightsreserved.OrganizationalCommunicationFormalCommunicationcommunicationrequiredtodoone’sjobtakesplacewithinprescribedworkarrangementsInformalCommunicationnotdefinedbytheorganization’sstructuralhierarchygrapevine©PrenticeHall,200211-1010Copyright©2004PrenticeHall,
8、Inc.Allrightsreserved.Orga
