RoomReservations宾馆房间预订

RoomReservations宾馆房间预订

ID:39337901

大小:658.60 KB

页数:23页

时间:2019-07-01

RoomReservations宾馆房间预订_第1页
RoomReservations宾馆房间预订_第2页
RoomReservations宾馆房间预订_第3页
RoomReservations宾馆房间预订_第4页
RoomReservations宾馆房间预订_第5页
资源描述:

《RoomReservations宾馆房间预订》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库

1、TheManager’sRemarksTheaimofahotelistocreateahomeawayfromhomeforallthetravelingguestswhoneedrest,foodanddrink.TheFrontOfficeofahotelisnotonlyits“showwindow”butalsoits“nervecenter”.Itiswithinthisdepartmentthattheguest’svacationorbusiness,andindeed,thehotel

2、’soperationitselfaremadeorruined.TheFrontOfficestaffseemto“doitall”–receivereservations,registerguests,assignrooms,distributebaggage,storeguests’valuables,provideinformation,delivermailsandmessages,exchangeforeigncurrencies,checkroomoccupancies,checkgues

3、tsoutandsoon.Inordertofulfillthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,adaptability,efficiency,thesenseofdutyandaknowledgeoflanguages.Themostimportantofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthem.Besides,FrontOffice

4、staffshouldwelcomeandsettletheguests’complaints.Thatwillsootheanunhappyguestandrevealthehotel’sproblemssothattheoperationcanbebettered.Inshort,allstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestsrecei

5、vefromthe“homeawayfromhome”.RoomReservationsReservationTypes1.ReceivinganFITReservation接待散客预定2.ReceivingaCorporateReservation接待公司预定3.ReceivingaGuaranteedReservation接待有保证预定4.RevisingaReservation变更预定MainpointsofReservations预定登记要素:1)GuestInformation2)Guest’

6、sRequirements3)HotelPoliciesGuestInformation1)客人姓名(GuestName)或团队名称(NameofGroup)、编号(Code);2)代订人姓名(ContactName)、联系电话(TelephoneNumber)、单位(CompanyName)及地址(Address);3)人数(NumberofGuests);4)国籍(Nationality);5)抵/离店日期(DateofArrival/Departure);时间(TimeofArrival/Depa

7、rture)及入住天数(LengthofStaying)。6)折扣优惠(discount)及付款方式(payment)7)订房入住当天的保留时间(Cut-offTime)Guest’sRequirements1)所需客房的种类(RoomTypes)及数量(NumberofRooms);2)所需客房的条件:房间朝阳面(Aroomwithafrontview);房间背阴面(Aroomwitharearview);带洗澡间的单人房间(aroomwithbath)一个不临街的安静房间(aquietroomawa

8、yfromthestreet)酒店客房大致分为单间客房和套间客房单间客房有一间客房所构成,可细分为:1)单人间(SimpleRoom):配备一张单人床,适用于单身客人。2)大床间(DoubleRoom):配备一张双人床,较适合夫妇居住。3)双床间(TwinRoom):配备两张单人床,这类客房在酒店中比重极大,因此又称为酒店的“标准间(StandardRoom)”。4)三人间(TripleRoom):配备三张单人床。套房由两间或两间以上客房构

当前文档最多预览五页,下载文档查看全文

此文档下载收益归作者所有

当前文档最多预览五页,下载文档查看全文
温馨提示:
1. 部分包含数学公式或PPT动画的文件,查看预览时可能会显示错乱或异常,文件下载后无此问题,请放心下载。
2. 本文档由用户上传,版权归属用户,天天文库负责整理代发布。如果您对本文档版权有争议请及时联系客服。
3. 下载前请仔细阅读文档内容,确认文档内容符合您的需求后进行下载,若出现内容与标题不符可向本站投诉处理。
4. 下载文档时可能由于网络波动等原因无法下载或下载错误,付费完成后未能成功下载的用户请联系客服处理。