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1、实用工具客户满意度调查模板大中小Template:CustomerSatisfactionSurveyThankyoufortakingthetimetoprovidefeedbackregardingtheservicesprovidedbytheITdepartment.Therearethreeareasthatyoumayevaluate:·CustomerServiceOrientation·ResultsOrientation·ExpertiseofStaffThequalityratingstobeusedare:·Poor:Servicewassignifican
2、tlybelowexpectations·Fair:Servicewasbelowexpectations·Good:Servicemetexpectations·VeryGood:Serviceexceededexpectations·Excellent:ServicesignificantlyexceededexpectationsIfyouenteraFairorPoorrating,weaskthatyouprovideadditionalcomments.1.CustomerServiceOrientationThetableshowsthequalitiesandsk
3、illsdescriptionsthatshouldbeusedwhenmakingevaluations:AreaQualitiesandSkillsEvaluatedCustomerServiceOrientationCourteous,congenial,respondsinatimelymanner,getsalongwithcustomers,cost-efficient,professional,enthusiasticResultsOrientationMaintainsfocus,persistent,strongcommitment,organized,‘can
4、-do’attitude,takesinitiative,takesprideinwork,achievesgoals,takesresponsibility,dependableExpertiseofStaffTechnicalknowledge,effectiveoralandwrittenskills,goodlistener,perceptive,objective,through,analytical,decisive,insightful,intuitivePleasecompletethefollowingtablebyrating(poor/fair/good/v
5、erygood/excellent)eachoftheservicesagainstthethreeattributes.ServiceCustomerServiceOrientationResultsOrientationExpertiseofStaffBusinessApps:-FinancialApplication-H/RApplication-Email-WebAppsDesktopSupport:-PCHardware/Software-UNIX-X-terminalsNetworkSupport:-LocalNetwork-RemoteNetwork-Phones/
6、Voicemail-WebAccessTechnicalSupport:-Mainframe-UNIX-NTServers-WebServers2.GeneralCommentsPleasemakegeneralcommentsinthefollowingareas:CustomerServiceOrientation:ResultsOrientation:ExpertiseofStaff:WhatthingsdoyoufeeltheITdepartmentdoeswellandwhatthingscouldwedobetter?Whatworksandwhatdoenot?Pl
7、easebespecific.3.CurrentUsageThissectionhelpstheITdepartmentgainabetterunderstandingoftheserviceusageandsupportpatternsofourcustomers.Pleaseanswerthefollowingquestion.Howwouldyoudescribeyourrelianceoninformationtechnologytoperformyourjob?Chec
