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1、AnExaminationofInformationServicesandSmartphoneApplicationsDanWangNationalLaboratoryforTourism&eCommerceSchoolofTourism&HospitalityManagementTempleUniversitySangwonParkNationalLaboratoryforTourism&eCommerceSchoolofTourism&HospitalityManagementTempleUniversityandDanielR.FesenmaierNationalLaborato
2、ryforTourism&eCommerceSchoolofTourism&HospitalityManagementTempleUniversityABSTRACTInrecentyears,smartphoneapplicationshaveemergedasanewtoolhelpingtravelerscreateexperiences.Consideringthepotentialimpactofthesmartphonesandsmartphoneapps,itispositedthatisextremelyimportanttounderstandhowthemobile
3、applicationsenabletravelerstoconstructtheirtravelexperience.Toachievethisgoal,thefirststepistounderstandthenature(i.e.,numberandrangeoffuncations)ofappsavailableforsmartphones.ThroughthecontentanalysisofbasicinformationofiPhoneapplications,thisstudyidentifiedawidevarietyofinformationservicesenab
4、lesmartphonestobreakthespaciousandtemporallimitationstofacilitatetouristspre-trip,on-the-way,andaftertrip.Keywords:informationtechnology,mobile,smartphoneapplications,touristsINTRODUCTIONSmartphones(e.g.iPhone,G1,MotorolaDroid,Blackberry)haveevolvedsuchthattheyhavestrongerinputcapabilities,large
5、rscreens,reliableandunlimitedInternetaccess,andpowerfullocationawareness(Want,2009).Importantly,smartphonesnowprovideaccesstothousandsofmobileapplications(apps)(BusinessWeek,2010)whichofferawiderangeofservicessuchascommunication,entertainment,news,socialnetworkandtravel.Thebenefitsofsmartphonest
6、imulateitsadoption;indeed,bytheend1ofApril2010,thereare45millionsmartphoneusersintheUnitedStates(comScore,2010).Smartphonesandtheirapplications(apps)appeartooffergreatpotentialtoassisttouristsbyprovidingaccesstoonlineinformationatanytimeandanywhere(Brown&Chalmers,2003).Aseriesofstudieshavebeendo
7、netoidentifythemobileservicesvaluedbytourists(Rasinger,Fuchs,&Hopken,2007;O’Brien&Burmeister,2003)andindicatethattravelers’choicescanbechangedbytheuseofsmartphoneapplications(Kramer,Modsching,Hagen,&Gretzel,2007).Withtheincr