金融服务文摘

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1、Volume2FinancialServicesDigestAPUBLICATIONOFVMWAREEND-USERCOMPUTINGFirstImpressionsMatter:InteractionsInsideandOutsideoftheBankFromATMstoenablingtellersandtrainingmobileconcierges,in-branchexperiencesarechanging.Soareoutsidebranchexperiencesasroamingfinancialadvisors,agentsandwe

2、althmanagersseekdeepercustomerengagements.IsyourbankpreparedtosupporttheTheBranchofthenewdigital(andmobile)needsofyouremployees,Future:Connectingclientsandfuturecustomers?PhysicalExperienceswithDigitalCapabilitiesAttractMillennialsHownext-generationtechnologyisandGenXerstoenhan

3、cingfinancialservices’customerYourBankexperiencesworldwidePreparingforChangeGotoArticleAlsointhisissue:AreSmartATMsinYourFuture?DrivingFinancialInclusionBanksWorldwide:What’sBeingDonetoImproveCustomerExperiences?TrendsandTechnologiesShapetheNextBranch:Smaller,FewerandSmarterMany

4、factorsarecontributingtotheshaping•Empoweringtellersandmobileofnext-generationfinancialservices:conciergeschangingcustomerdemographics,declining•Supportingmobileadvisorsbranchtraffic,rigorouscompliancemandates,•Ensuring24/7ATMavailabilitydatabreaches,andnewtechnologiessuchasmob

5、iledevices.Eachoftheseforceshas•LoweringcostsfinancialservicesinstitutionsseekingwaystospeeddecisionmakingandincreaseForbankstotransformoperationstogaincustomersatisfactionwithoutcompromisingoperationalefficienciesandimproveemployeedatasecurity.productivityandcustomerexperience

6、swithmobileworkflows,establishingasolidAsafinancialservicesleader,youareend-usercomputingfoundationiscritical.responsiblefordrivingchangesinsideandKeepreadingtofindoutwhatfinancialoutsideofyourbranchesthatwillenhanceservicesleadersaredoingtojumpstartexperiencesandfurtherinnovat

7、ion—allwithinnovationinitiativesandpositiontheirthegoalofimprovingresults.Inthiseditionoforganizationsforgreatersuccess.nFinancialServicesDigest,VMwarereviewsinvestmentstoday’sbanksaremakingtodeliveronthebranchofthefuturepromises:FINANCIALSERVICESDIGEST

8、VOLUME22OUTSIDETHEBRANCH

9、:GettingaPulseonSmartATMswithRemoteManagementOnSeptemb